Technical Operations Specialist

3 weeks ago


Belfast, United Kingdom Symphony Full time

About Symphony

We've spent the last decade building the financial markets' largest and most trusted communication network. Our platform enables secure, real-time collaboration for over half a million users from trading desks to operations and custody teams.

Our Ambition

We're using our technology foundation to accelerate beyond secure collaboration and become the standard connective layer for the industry, enabling more efficient and automated workflows. To achieve this, we need passionate individuals who share our vision.

Role Description

As a Site Reliability Engineer on our team, you'll work with Agile engineering teams to provide production insight into running and operating software at-scale in our globally distributed, highly available cloud-based system. You'll guide the team to consider scale-out implications and operational support implications of their choices during the development cycle, fostering an ownership mentality in production.

Key Responsibilities

  • Obtain a deep understanding of Cloud9 Technologies' infrastructure and applications.
  • Manage our global AWS services and infrastructure while assisting in the deployment and roll-out of new features and products.
  • Troubleshoot application and service issues or system outages while clearly communicating status updates with management and engineering teams.
  • Participate in an on-call rotation.
  • Subscribe to the DevOps mentality and automate everything.
  • Build and implement CI/CD solutions in an AWS environment with Jenkins/ArgoCD at the center, and automate the code delivery pipeline with one-click deployments, rollbacks, and parameterized builds.
  • Work with the development team to cross-pollinate SRE/DevOps processes and ensure new architectures are drawn up with operability, stability, and scalability in mind.
  • Serve as a key member of the SRE team while managing the overall system health, performance, and capacity of Cloud9 internal and client-facing systems.

Required Qualifications

  • Hands-on experience with AWS (e.g., EC2, EKS, Aurora MySQL, S3, DynamoDB, Lambda, etc.)
  • Experience with Containers and Kubernetes
  • Experience with Infrastructure-as-Code (e.g., Terraform, Ansible)
  • Experience in scripting (e.g., Bash, Python)
  • Experience with logging/monitoring (e.g., DataDog, Splunk)
  • Networking experience
  • Background in Unix/Linux administration
  • Effective communication skills and the ability to work in a fast-paced environment
  • M.S. in Computer Science, Engineering, or a related discipline
  • Experience with CI/CD with GitHub/Jenkins/ArgoCD
  • Google Cloud Platform experience
  • ITIL knowledge
  • Security knowledge

Benefits and Compensation

  • Competitive salary
  • Bonus Plan
  • Benefits and Perks vary based on location

What We Offer

  • Regional-specific competitive benefits
  • Build your own Benefits (BYOB) perk
  • Many other fun and exciting benefits and activities


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