Customer Care Coordinator
20 hours ago
Job Summary
We are seeking a highly motivated and organized Customer Care Administrator to join our team at Northumbria Primary Care Ltd. The successful candidate will have a background in customer service and administration, with strong communication and organizational skills.
Main Responsibilities
- Provide exceptional customer service to patients and third parties via telephone and face-to-face interactions.
- Manage the practice's generic inbox and electronic messaging systems.
- Deal with requests for access to medical records and maintain confidentiality.
- Provide administrative support to GP's and clinicians, including taking meeting minutes and maintaining accurate records.
- Work in a busy reception desk environment, dealing with patients and third parties, and providing administrative support as required.
About Us
Northumbria Primary Care Ltd is a pioneering partnership with local GPs, managing several GP practices with around 50,000 registered patients in Northumberland and North Tyneside. We are committed to delivering high-quality primary care services and are seeking a dedicated and organized individual to join our team.
Person Specification
Essential
- NVQ level 2 or higher in Customer Service/Administration/Healthcare or equivalent experience.
Desirable
- Experience working in a primary care setting.
- Strong IT skills, including proficiency in Microsoft Excel.
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