Customer Care Coordinator
2 weeks ago
Job Summary
We are seeking a highly motivated and organized Customer Care Administrator to join our team at Northumbria Healthcare NHS Foundation Trust. The successful candidate will have a background in customer service and administration, with strong communication and interpersonal skills.
Main Responsibilities
- Provide exceptional customer service to patients and third parties, responding to queries and resolving issues in a timely and professional manner.
- Manage the practice's generic inbox and other electronic messaging systems, ensuring efficient communication and data management.
- Deal with telephone calls from patients and third parties, providing accurate and helpful information and directing the public as necessary.
- Provide administrative support to nursing and clinical staff, including scanning incoming patient information into computerized medical records.
- Issue invoices and seek payment for private work, maintaining accurate records using Microsoft Excel.
- Receive confidential information by telephone or face-to-face and input it accurately into SystemOne.
- Ensure external mail is posted daily and provide cover for the other member of the secretarial team in the event of staff absence.
- Assist with reception duties as required.
About Us
Northumbria Healthcare NHS Foundation Trust is a pioneering partnership with local GPs, managing several GP practices with around 50,000 registered patients in Northumberland and North Tyneside. As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, contributing to the delivery of high-quality primary care services.
Person Specification
- NVQ level 2 or higher in Customer Service/Administration/Healthcare or equivalent experience.
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