Primary Care Assistant

2 months ago


Haydon Bridge, Northumberland, United Kingdom Northumbria Healthcare NHS Foundation Trust Full time

Job Summary

We are seeking a highly motivated and organized Customer Care Administrator to join our team at Northumbria Healthcare NHS Foundation Trust. The successful candidate will have a background in customer service and administration, with strong communication and organizational skills.

Main Responsibilities

  • Provide exceptional customer service to patients and stakeholders, responding to inquiries and resolving issues in a timely and professional manner.
  • Manage the practice's generic inbox and electronic messaging systems, ensuring efficient communication and data management.
  • Deal with telephone calls from patients and third parties, providing accurate information and support as needed.
  • Provide administrative support to nursing and clinical staff, including scanning patient information into medical records and maintaining accurate records.
  • Issue invoices and manage payment for private work, maintaining accurate records using Microsoft Excel.
  • Receive confidential information by telephone or face-to-face, inputting it accurately into SystemOne as required.
  • Ensure external mail is posted daily, maintaining a high level of organization and attention to detail.
  • Provide cover for the other member of the secretarial team in the event of absence due to annual leave or sickness.
  • Assist with reception duties as needed, providing a high level of customer service to patients and stakeholders.

Person Specification

  • NVQ level 2 or higher in Customer Service/Administration/Healthcare or equivalent experience.


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