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Facilities Management Professional

1 month ago

London, Greater London, United Kingdom Jones Lang LaSalle Incorporated Full time

We are seeking an experienced Facilities Management Professional to support the delivery of contracted services within a large client site.

The successful candidate will be responsible for delivering exceptional client service, contract delivery, management of all hard and soft services, financial management, and acting as an ambassador of the company on site.

Key responsibilities include:

  • Day-to-day site management activities including site functionality, escalation management, planning, and Client satisfaction.
  • Support Building Management Systems, creating and managing Preventative Planned Maintenance schedules, using and monitoring relevant task systems, Environmental Health and Safety, and Quality Compliance, etc.
  • Collecting and monitoring the Operation and Maintenance Manual, warranties, Asset and Life Cycle Registers, and whatever else is required to ensure maintenance is delivered at the required times.
  • Ensuring compliance with company policies and procedures including statutory compliance and standard operating procedures.
  • Managing budget and spend ensuring alignment with company policies and procedures, including creating Purchase Orders, processing invoices, managing service charges, rates, rent, insurance, local taxes as applicable to the site.
  • Delivery or delegation of service requests to ensure all requests are actioned within the agreed timeframe meeting Key Performance Indicators and Service Level Agreements.

Additionally, the Facilities Management Professional will:

  • Ensure office housekeeping and cleanliness is delivered to the highest standard, working closely with cleaning vendors, monitoring works, and conducting audits.
  • Support the Senior Facilities Manager with delivering facilities projects, fitouts, and crisis management activities on site.
  • Ensure timely project solutions are made, risks are identified, and lessons learned, documented, and shared.
  • Build relationships with both internal and external customers including the building landlord, partners, and vendors to ensure the best Client experience.
  • Communicate efficiently to keep the Client and management team informed of any elevated risks or events, as necessary.
  • Provide leadership, direction, and mentoring to the team and vendors on site to promote a positive and engaged team culture with a focus on excellent customer experience delivery.
  • Work in accordance with health and safety measures and promote best practice amongst colleagues, contractors, and vendors at all times.

Required skills and qualifications include:

  • Degree in a related field such as facilities management, engineering, or business administration.
  • Minimum 3 years of experience in facilities management, preferably in a similar role.
  • Proven track record of delivering exceptional client service and achieving key performance indicators.
  • Strong communication and interpersonal skills, with ability to build relationships with stakeholders.
  • Familiarity with Building Management Systems and Computerized Maintenance Management systems.
  • Knowledge of industry trends and best practices in facilities management.
  • Ability to work independently and as part of a team, with strong problem-solving skills.

Estimated salary: $60,000 - $80,000 per annum, depending on experience and qualifications. Benefits include comprehensive health insurance, retirement plan, and opportunities for professional development.