Service Delivery Manager

19 hours ago


Sevenoaks, Kent, United Kingdom West Kent Housing Association Full time
Service Delivery Manager

We are seeking a highly skilled Service Delivery Manager to oversee the daily management of planned servicing contracts at West Kent Housing Association. Key responsibilities include planning and coordinating renewal projects for doors, windows, electrical systems, roofing, and other services.

Key Responsibilities:
  • Manage performance and delivery according to contract specifications
  • Identify trends, monitor customer contacts and tasks, process works orders, and manage payments
  • Chair and manage operational meetings with clear outcomes
Requirements:
  • Good understanding of repairs or planned work
  • Strong IT skills, attention to detail, and experience in housing, construction, or project management
  • Confident and calm demeanor for presenting reports and findings
Salary and Benefits:

The estimated salary for this role is £35,000 - £45,000 per annum, plus generous pension and life cover, health cash plan, flexible leave package including three additional days for Christmas closure, paid time off to volunteer and annual grant for wellbeing.

Working Arrangements:

We operate hybrid working with employees attending the office two days per week. A full driving license and access to a personal vehicle are required.



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