Technical Service Delivery Specialist
1 month ago
Sevenoaks School is currently seeking to appoint a skilled Technical Service Delivery Specialist. The ideal candidate will be responsible for managing service desk calls from start to finish, demonstrating the ability to work calmly under pressure in situations involving technical issues or cybersecurity challenges.
About Sevenoaks SchoolWe are a leading independent school that values innovation and academic excellence. Our team of professionals works closely with students, teachers, and senior leaders to provide a supportive environment for growth and development.
The successful candidate will have experience working with diverse groups of people, including children and senior leaders. A strong understanding of academic processes and software would be highly desirable.
In this role, you will play a key part in ensuring the smooth operation of our IT systems. You will work collaboratively with colleagues to identify and resolve technical issues, providing excellent customer service at all times.
Key Responsibilities- Manage service desk calls from initial contact to resolution
- Work effectively under pressure to resolve technical issues and cybersecurity challenges
- Demonstrate excellent communication and interpersonal skills
This is a full-time position, available on a permanent basis. We offer a competitive salary package, which includes a basic salary of £35,000 per annum, plus benefits such as a pension scheme and professional development opportunities.
Required Skills and QualificationsTo be considered for this role, you should have:
- Relevant qualifications and/or experience in IT support or a related field
- Excellent communication and interpersonal skills
- A strong understanding of academic processes and software
We offer a range of benefits to support your well-being and career development. These include:
- A competitive salary package
- A contributory pension scheme
- Ongoing professional development opportunities
Sevenoaks School is committed to safeguarding and promoting the welfare of children. The successful candidate will be required to undergo an enhanced DBS check and other background checks before starting employment.
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