Front Office Supervisor

3 weeks ago


Dalkeith, United Kingdom Sheraton Grand Hotel & Spa, Edinburgh Full time
About the Role

The Night Manager is a crucial role that requires excellent leadership and communication skills. You will be responsible for managing the night operation, including supervising the evening Front Desk team, handling guest complaints and requests, and maintaining accurate records. If you have a passion for delivering great service and leading a team, this could be the perfect opportunity for you.

Key Responsibilities
  • Lead the night operation and supervise the evening Front Desk team
  • Handle guest complaints and requests in a professional and timely manner
  • Maintain accurate records and reports
  • Assist with revenue management tasks, such as building rates and packages

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