IT Support Specialist

4 weeks ago


Guildford, Surrey, United Kingdom Proactive Appointments Full time
IT Application Support Analyst

Proactive Appointments is seeking an IT Application Support Analyst to join our team. As a key member of our IT Technical Support team, you will be responsible for ensuring the seamless functioning of our software applications. This is a client-facing role, requiring excellent interpersonal skills, a good telephone and email manner, and attention to detail in resolving client support issues.

Hybrid working: 2 days per week

We offer a competitive salary of £30,000 to £35,000 (dependent on experience) plus an excellent benefits package, including Private Healthcare & Dental, within a structured environment that fosters career growth and skill development.

Essential Experience
  1. Proven experience in application support, with a track record of troubleshooting complex technical issues.
  2. Bachelor's degree in information technology or computer science.
  3. ITIL Certification and experience in supporting and administering MS SQL Databases, C#.net applications.
  4. Solid understanding of database systems (SQL, MySQL, etc.) and web technologies (HTML, CSS, JavaScript).
  5. Proficiency in using support tools, incident ticketing systems, and knowledge base platforms to agreed SLA.
  6. Customer-focused mindset with a passion for delivering exceptional support and exceeding client expectations.
  7. Knowledge of IT security principles and practices.


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