Luxury Hotel Operations Manager
3 weeks ago
Firmdale Hotels is a renowned international group of luxury hotels and bars, recognized for its unique interiors and exceptional service.
Salary and BenefitsWe offer a competitive salary of £35,000 - £45,000 per annum, depending on experience, as well as access to Wagestream, our financial wellbeing app. You will also receive a health cash plan, discounted cinema tickets, gym membership, travel, retailers, and restaurants.
Job DescriptionWe are seeking a dedicated and enthusiastic Assistant Head Concierge to join our team at the Knightsbridge Hotel. As a key member of our concierge team, you will work closely with our talented team to exceed guest expectations and embody the essence of Firmdale Hotels: excellence, warmth, and individuality.
- Ensure the concierge desk operates smoothly, delivering high standards of service.
- Demonstrate enthusiasm and passion for outstanding service.
- Clean driving license is desirable.
- Previous experience in a similar role within a luxury hotel environment is preferred.
To succeed in this role, you will need:
- Excellent communication and interpersonal skills.
- A warm and welcoming approach to guests.
- Ability to work in a fast-paced environment.
We offer a range of benefits, including:
- Complimentary meals on shift.
- Referral bonus scheme for recommending top talent.
- Flexible scheduling without split shifts.
- Dry cleaning service for work attire and discounted personal dry cleaning.
- Enhanced holiday allowance based on length of service.
- Season ticket loan for convenient commuting.
- Ongoing training, professional development, and fully funded English lessons.
- Regular social events, team activities, and fitness sessions.
- Benefits like cycle to work scheme and annual long service awards.
- One allocated paid day per year for volunteering work.
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
Firmdale Hotels is an award-winning group of luxury hotels and bars, known for its commitment to excellence and dedication to creating unforgettable experiences for our guests.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom.
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