IT Service Management Leader

4 weeks ago


Lincoln, Lincolnshire, United Kingdom Lincolnshire County Council Full time

Job Title: Head of IT Service Management

About the Role:

The Lincolnshire County Council is seeking a seasoned IT professional to lead their IT service delivery function as the Head of IT Service Management. This role will play a pivotal part in shaping the IT strategy and ensuring seamless service delivery across the Council.

Key Responsibilities:

  • Manage all aspects of the ICT service, including service management, incident and problem management, and service catalogue product delivery
  • Develop and implement a robust IT service management framework, aligned with strategic goals
  • Drive performance improvements, ensure compliance, and manage relationships with external partners
  • Prepare for the transition to a new IT service provider

Requirements:

  • Relevant industry certification (e.g., ITIL Practitioner)
  • Extensive experience in service management roles, preferably as a Head of IT Service Management
  • Strong technical background in IT networks, cloud technologies, M365, and cyber security basics
  • Leadership skills, including team management, budget control, and communication of complex technical challenges
  • Commercial acumen, including supplier management

About the Council:

Lincolnshire County Council is a dynamic organization that values innovation, collaboration, and excellence. They offer a supportive working environment, opportunities for professional development, and the chance to make a tangible impact on services that matter to Lincolnshire's citizens.



  • Lincoln, Lincolnshire, United Kingdom Johnsons 1871 Ltd Full time

    Job Title: Cleaning Services Team LeaderJob Summary: We are seeking a highly skilled and experienced Cleaning Services Team Leader to join our team at Johnsons 1871 Ltd. As a Cleaning Services Team Leader, you will be responsible for leading a team of cleaning operatives and ensuring the delivery of high-quality cleaning services to our clients.Key...


  • Lincoln, Lincolnshire, United Kingdom Quality Service Recruitment Full time

    About the RoleWe are seeking an experienced Production Team Leader to join our client's food manufacturing team in Lincoln. As a key member of the production team, you will be responsible for ensuring all production targets are met, operating machinery and equipment safely, and leading the training and development of new team members.


  • Lincoln, Lincolnshire, United Kingdom SIEMENS ENERGY LIMITED Full time

    A DAY IN THE LIFE OF A GROUP LEADERAs a pivotal member of our Field Service team at Siemens Energy Limited, you will be the driving force behind ensuring exceptional field service support for Small Gas Turbines. Your role will be instrumental in fostering employee relations, overseeing day-to-day operations, and managing customer interactions.YOUR KEY...


  • Lincoln, Lincolnshire, United Kingdom Lincolnshire Community Health Service NHS Trust Full time

    Job SummaryAn exciting opportunity has arisen within Lincolnshire Community Health Services NHS Trust to support the line management of the Operations Service Centre and the Patient Administration Services. This role will be pivotal in developing the Operations Centre into the Single Point of Access for all LCHS patient and stakeholder queries.This is a real...


  • Lincoln, Lincolnshire, United Kingdom Lincolnshire Community Health Service NHS Trust Full time

    Job SummaryAn exciting opportunity has arisen within Lincolnshire Community Health Services NHS Trust to support the line management of the Operations Service Centre and the Patient Administration Services. This role will be pivotal in developing the Operations Centre into the Single Point of Access for all LCHS patient and stakeholder queries.This is a real...


  • Lincoln, Lincolnshire, United Kingdom Glenholme Healthcare Ltd Full time

    Job Overview:">Glenholme Healthcare Ltd is seeking an experienced Care and Support Manager Leader to join our team. As a key member of our management team, you will play a crucial role in ensuring the delivery of high-quality care and support services to individuals with complex needs.As a leader, you will have the opportunity to shape the direction of our...

  • Operations Manager

    6 days ago


    Lincoln, Lincolnshire, United Kingdom Doubletree by Hilton Lincoln Full time

    We are seeking an experienced Executive Leader to join our team as an Operations Manager at DoubleTree by Hilton Lincoln. This is a fantastic opportunity for a seasoned professional to take on a key leadership role and drive the success of our hotel.The ideal candidate will have a proven track record in hospitality management, with a strong focus on...


  • Lincoln, Lincolnshire, United Kingdom Lincolnshire Community Health Service NHS Trust Full time

    Job SummaryWe are seeking a skilled professional to lead our Volunteering Services Programme at Lincolnshire Community Health Service NHS Trust. As a key member of our team, you will be responsible for promoting and supporting the effective use of volunteers to improve patient and public engagement, experience, and involvement in our services.Main DutiesKey...


  • Lincoln, Lincolnshire, United Kingdom Doubletree by Hilton Lincoln Full time

    We're seeking a seasoned leader to fill our Operations Manager position at DoubleTree by Hilton Lincoln. In this pivotal role, you'll drive our hotel towards excellence by inspiring and developing a talented team, focusing on operational efficiency and guest satisfaction.Working closely with our General Manager, you'll be part of our executive team,...

  • Service Team Leader

    4 weeks ago


    Lincoln, Lincolnshire, United Kingdom Pentagon Motor Group Full time

    Job IntroductionPentagon Motor Group is seeking a skilled Service Team Leader to join their successful Lincoln team.The ideal candidate will have previous experience working in a similar role and a proven track record of delivering exceptional customer service.Key ResponsibilitiesMeet and greet customers, ensuring a positive first impression and excellent...


  • Lincoln, Lincolnshire, United Kingdom SIEMENS ENERGY LIMITED Full time

    **Lead and Motivate a Team of Field Service Engineers**Your role as a Group Leader in our Field Service team is pivotal in ensuring field service support for Small Gas Turbines. You will focus on employee relations, day-to-day operations, customer interactions, global coordination, financial management, EHS adherence, and the implementation of best practices...


  • Lincoln, Lincolnshire, United Kingdom TRCGroup Full time

    We are seeking an experienced and organized individual to join our team as a Service Delivery Manager. This role will involve leading the continuous professional development of staff teams, undertaking regular quality supervisions, appraisals, debriefs, and team meetings. The successful candidate will be responsible for recruitment, retention, and engagement...


  • Lincoln, Lincolnshire, United Kingdom Lifeway's Group Full time

    About the RoleThis Team Leader position requires a self-starter with attention to prompt timekeeping, organized with ability to meet deadlines and fulfill obligations generally.Main ResponsibilitiesTo work with the Service Manager to oversee a supported living service, ensuring that systems and standards are maintained to a high quality.To provide support...

  • Service Team Leader

    4 weeks ago


    Lincoln, Lincolnshire, United Kingdom Pentagon Motor Group Full time

    Job IntroductionPentagon Motor Group is seeking a highly skilled Service Team Leader to join their Lincoln team. As a key ambassador for the Group, you will be the first point of contact for customers, providing an exceptional level of customer service from the very beginning.Responsibilities of the role include:Meeting and greeting customers, ensuring an...

  • Service Team Leader

    4 weeks ago


    Lincoln, Lincolnshire, United Kingdom Pentagon Motor Group Full time

    Job OverviewPentagon Motor Group is seeking a highly skilled Service Team Leader to join their Lincoln team. As a key ambassador for the company, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our valued customers.Key ResponsibilitiesMeet and greet customers, providing a warm and welcoming...


  • Lincoln, Lincolnshire, United Kingdom Siemens Energy Full time

    Job SummaryWe are seeking a seasoned Field Service Team Leader to lead and motivate a team of skilled Field Service Engineers, ensuring exceptional support for our global fleet of Small Gas Turbines.

  • Team Leader

    2 months ago


    Lincoln, Lincolnshire, United Kingdom beBee Professionals Full time £35,000 - £45,000

    Job Title: Team LeaderJob Summary:We are seeking an experienced Team Leader to join our dynamic team at beBee Professionals in Lincoln, United Kingdom. As a Team Leader, you will be responsible for overseeing daily operations, driving team performance, and ensuring targets are met while fostering a positive and collaborative work environment.Key...

  • Team Leader

    2 months ago


    Lincoln, Lincolnshire, United Kingdom beBee Professionals Full time £35,000 - £45,000

    Job Title: Team LeaderJob Summary:We are seeking an experienced Team Leader to join our dynamic team at beBee Professionals in Lincoln, United Kingdom. As a Team Leader, you will be responsible for overseeing daily operations, driving team performance, and ensuring targets are met while fostering a positive and collaborative work environment.Key...


  • Lincoln, Lincolnshire, United Kingdom Air IT Full time

    At Air IT, we're on the hunt for a talented Account Manager to champion client success in the Lincolnshire and North East region.We're a market leading MSP with a rich legacy, and we're looking for someone who can drive retention and seize upselling opportunities.The ideal candidate will have a proven track record in account management, with a flair for...


  • Lincoln, Lincolnshire, United Kingdom Interface Recruitment UK Full time

    **Job Summary**Technical Service Operations LeadInterface Recruitment UK is seeking a Technical Service Operations Lead to oversee multiple key functions within the IT Team: Infrastructure, Cyber Security, Support, and Service Desk.This role will enable the delivery of a high-quality service to colleagues across the business and ensure that service delivery...