IT Service Management Leader
4 weeks ago
Job Title: Head of IT Service Management
About the Role:
The Lincolnshire County Council is seeking a seasoned IT professional to lead their IT service delivery function as the Head of IT Service Management. This role will play a pivotal part in shaping the IT strategy and ensuring seamless service delivery across the Council.
Key Responsibilities:
- Manage all aspects of the ICT service, including service management, incident and problem management, and service catalogue product delivery
- Develop and implement a robust IT service management framework, aligned with strategic goals
- Drive performance improvements, ensure compliance, and manage relationships with external partners
- Prepare for the transition to a new IT service provider
Requirements:
- Relevant industry certification (e.g., ITIL Practitioner)
- Extensive experience in service management roles, preferably as a Head of IT Service Management
- Strong technical background in IT networks, cloud technologies, M365, and cyber security basics
- Leadership skills, including team management, budget control, and communication of complex technical challenges
- Commercial acumen, including supplier management
About the Council:
Lincolnshire County Council is a dynamic organization that values innovation, collaboration, and excellence. They offer a supportive working environment, opportunities for professional development, and the chance to make a tangible impact on services that matter to Lincolnshire's citizens.
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