Clinical Operations Manager

4 weeks ago


Edinburgh, Edinburgh, United Kingdom Kedras Clinics Full time
Job Summary

We are seeking a highly organized and detail-oriented Clinic Manager to join our team at Kedras Clinics. The successful candidate will be responsible for providing administrative support to the CEO/Clinical Director and ensuring the smooth operation of our clinic.

Main Responsibilities
  • Manage the clinic's diary system, ensuring efficient scheduling and time management.
  • Coordinate meetings, prepare agendas, and distribute necessary documents.
  • Provide exceptional customer service, greeting clients in a trauma-informed and professional manner.
  • Handle all invoicing and payment of therapeutic sessions.
  • Liaise with external agencies as required.
  • Organize and maintain all paperwork, including online systems related to clinical governance.
  • Design and implement efficient office systems and procedures.
  • Manage all correspondence, including email, mail, phone calls, and social media.
  • Update social media and respond to interactions.
  • Assist with event management and associated paperwork.
  • Prepare reports, letters, and emails as required.
  • Deal efficiently with a high-volume inbox, prioritizing emails and taking action independently.
Requirements
  • Excellent communication and customer service skills.
  • Ability to engage with others, demonstrating empathy, warmth, understanding, genuineness, and professionalism.
  • Excellent verbal communication skills and ability to articulate an understanding of therapies.
  • Ability to plan, organize, and prioritize effectively, responding to changes in demands and/or pressures.
  • Ability to work independently and flexibly as part of a high-performing team.
  • Excellent stakeholder management skills, with the ability to build productive working relationships.
  • Ability to act with diplomacy and discretion.
  • Knowledge of Microsoft Office programs and applications.
  • High level of accuracy and attention to detail.
  • Able to learn new systems, processes, and procedures.
  • Adaptable and flexible approach to solving problems.
  • Able to work autonomously and discreetly, especially when dealing with confidential information.
Desirable Qualifications
  • Interest in psychotherapies and willingness to develop knowledge further.
About Kedras Clinics

Kedras Clinics is a growing psychology practice dedicated to providing exceptional mental health services. We are committed to creating a supportive and inclusive environment for our clients and staff.



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