Technical Oversight Specialist

2 days ago

Perth, Perth and Kinross, United Kingdom Aviva Full time
Job Title: Technical Oversight

We are seeking a highly skilled and experienced Technical Oversight professional to join our team at Aviva. As a Technical Oversight specialist, you will be responsible for overseeing the performance of both insourced and outsourced buildings claims, ranging from low to high complexity.

About the Role:

You will be responsible for the Oversight of customer journey and indemnity spend on buildings claims through performance reviews for both insourced and outsourced claim fulfilment methods. You will also be required to carry out Effective Quality Reviews / audits of both internally handled Desk claims and claims handled by our buildings suppliers.

Key Responsibilities:
  • Oversee the performance of both insourced and outsourced buildings claims
  • Support the development of technical standards and professional skills to ensure excellence in claims handling
  • Carry out Effective Quality Reviews / audits of both internally handled Desk claims and claims handled by our buildings suppliers
  • Deliver technical training & support to customer facing teams and suppliers
  • Supporting external QA and SAT audits to evaluate supplier performance
Requirements:
  • Good knowledge of the insurance industry related and experience in handling commercial property claims
  • Good Buildings technical knowledge & experience, adopting current best practices, Buildings pathology. Ability to review building repair scopes
  • Experience in effectively managing stakeholders including brokers and service providers as well as resolving customer complaints
  • Politically agile, skilled communicator/conflict manager, flexible in style/responsive to situations, able challenge and positively influence others at all levels, internally and externally
  • Good commercial awareness & appreciation of economic environment
What We Offer:
  • Salary circa £45,000 - depending on location, skills, experience, and qualifications
  • Bonus opportunity - 8% of annual salary. Actual amount depends on your performance and Aviva's.
  • Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
  • 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
  • Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
  • Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
  • Brilliantly supportive policies including parental and carer's leave
  • Flexible benefits to suit you, including sustainability options such as cycle to work
  • Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
  • We take your wellbeing seriously with lots of support and tools

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