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Senior IT Support Specialist
2 months ago
Job Summary:
The role of Senior IT Support Specialist is a key position within our managed services team. As a technical lead, you will be responsible for providing 2nd and 3rd line support, tackling a variety of troubleshooting requirements across hardware, software, servers, and networks.
Key Responsibilities:
- Provide technical leadership on upgrade and migration projects, from planning to aftercare.
- Liaise directly with clients, both technical and non-technical, during the troubleshooting process.
- Work alongside the cybersecurity team to deploy and configure firewalls and endpoint protection.
- Monitor client server performance and network traffic, and respond to alerts as they arise to ensure disruption is always kept to a minimum.
- Provide mentorship and support for junior technicians.
- Configure and troubleshoot network issues.
Requirements:
- Experience working in a busy IT environment, ideally as part of a managed services team.
- Experience delivering high-level technical support.
- Experience working with Office 365, Windows servers, active directory, and VMware.
- Experience with networking, including switches, routers, and firewalls.
- Experience delivering on IT projects.
- Excellent interpersonal skills and the ability to put across technical requirements to both technical and non-technical stakeholders.
About the Company:
Reed is a leading job board and recruitment agency, providing a range of services to help businesses find the right candidates for their roles. We are committed to providing a high-quality service to our clients and candidates, and we are looking for a skilled and experienced IT professional to join our team.
