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Parking Appeals and Representations Officer

2 months ago

London, Greater London, United Kingdom 5 Star Recruitment Full time
Parking Appeals and Representations Officer

At 5 Star Recruitment, we are seeking a highly skilled and experienced Parking Appeals and Representations Officer to join our team. As a key member of our Parking Appeals and Representations team, you will be responsible for delivering a timely and effective service for the Parking and Network Management team and the wider council.

Key Responsibilities:
  • Investigate and respond to all parking-related correspondence, including formal and informal representations and appeals received as a result of enforcement of PCNs issued to motorists.
  • Ensure other parking enquiries are dealt with in line with the statutory process and timescales, internal key performance indicators (KPIs), civil procedural rules (CPR 75), and the council's communication procedures.
  • Attend external Adjudication Hearings and give evidence and prepare proofs of evidence as required.
  • Manage and prioritize your own workload in response to changing demands from management.
  • Ensure that daily quality and quantity performance standards are met or exceeded and that correspondence conforms to the relevant quality, policy, and legislative standards.
Requirements:
  • Proven experience in parking enforcement and customer service.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and meet deadlines.
  • Knowledge of parking legislation and procedures.
What We Offer:
  • A competitive salary and benefits package.
  • The opportunity to work in a dynamic and fast-paced environment.
  • Professional development and training opportunities.