Technical Support Specialist

5 days ago


Sittingbourne, Kent, United Kingdom Insight Select Full time

Job Title: 1st Line Support Engineer

Job Type: Full-time

Company: Insight Select

Location: Remote (with occasional on-site visits)

Job Description:

We are seeking a highly motivated and organized Technical Support Specialist to join our team as a 1st Line Support Engineer. As a key member of our IT team, you will be responsible for providing exceptional technical support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities:

  • Respond to inbound calls and emails from clients, providing timely and effective technical support
  • Log customer issues, queries, and requests into our internal ticket management system
  • Provide first-line technical support for servers, networks, and desktops
  • Conduct hardware configurations and software installations
  • Manage and work to internal and client Service Level Agreements (SLAs), escalating problems when necessary
  • Create and maintain infrastructure documentation tailored to individual client needs
  • Take proactive end-to-end ownership to resolve issues when they arise
  • Manage client expectations through clear communication

Requirements:

  • 0-2 years' experience in a similar role
  • Previous experience working for a Managed Service Provider (MSP)
  • Active Directory
  • MS Windows
  • Office 365
  • Customer-facing experience
  • Confident working to client Service Level Agreements (SLAs)
  • Experience working in a broader service delivery function
  • Able to confidently support multi-site clients
  • An analytical problem solver who is able to work autonomously

What We Offer:

  • Salary up to £28,000
  • Legal & General pension contribution
  • Exam success reward
  • Many more excellent benefits

How to Apply: If you are a motivated and organized individual with a passion for technical support, please submit your application, including your resume and a cover letter, to [insert contact information].



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