Room Service Supervisor
4 weeks ago
Room Service Supervisor Role Summary
Firmdale Hotels is seeking a dedicated Room Service Supervisor to lead our luxury hotel operations at Ham Yard Hotel in London's Soho. As a key member of our team, you will oversee the daily room service operations, ensuring efficient and high-quality service delivery.
Main Responsibilities:
- Lead and motivate a team of professionals to deliver exceptional guest experiences.
- Oversee the daily room service operations, ensuring seamless coordination with other departments.
- Monitor inventory levels, coordinate replenishment, and manage stock levels with the procurement team.
- Address guest enquiries, concerns, and special requests promptly, aiming for swift resolution and high satisfaction.
- Collaborate with senior management to develop and implement strategies that exceed guest expectations.
- Uphold company policies, ensuring compliance with health, safety, and sanitation standards.
Requirements:
- Proven experience in leading and managing a team within a hospitality setting.
- Exceptional attention to detail and a commitment to excellence.
- A passion for providing first-class customer service.
- Strong organisational and communication skills.
- Ability to thrive in a fast-paced, dynamic environment.
Benefits:
- Competitive salary plus service charge.
- Access to Wagestream, a financial wellbeing app.
- Health cash plan, including contributions towards dental, optical, and alternative therapies.
- Discounted cinema tickets, gym membership, travel, retailers, and restaurants.
- Complimentary meals on shift.
- Referral bonus scheme.
- Flexible scheduling without split shifts.
- Dry cleaning service for work attire and discounted personal dry cleaning.
- Enhanced holiday allowance based on length of service.
- Season ticket loan for convenient commuting.
- Ongoing training, professional development, and fully funded English lessons.
- Regular social events, team activities, and fitness sessions.
- Benefits like cycle to work scheme and annual long service awards.
- One allocated paid day per year for volunteering work.
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
Why Choose Firmdale Hotels?
Firmdale Hotels is an international, award-winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. We are renowned for our unique interiors and exceptional service, and we are committed to delivering world-class hospitality.
We are proud to have been recognised by the hospitality and travel industries for our achievements. Our recent awards and accolades include:
- Times Best Places to Work 2024.
- The King's Award for Enterprise 2024 for outstanding contribution to International Trade.
- Manager of the Year – Helle Jensen – Cateys 2024.
- Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024.
- Food & Beverage Manager of the Year Finalist - Pedro Paulo - Hotel Cateys 2024.
- Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024, as well as an AA Breakfast Award.
- Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024.
- Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world.
- Whitby Hotel, Crosby Street and Warren Street - Michelin keys.
- The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London.
- Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/
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