Room Service Attendant

7 days ago


London, Greater London, United Kingdom The Landmark London Hotel Full time

We are looking for a passionate Waiter/Waitress to join our restaurant team at The Landmark London Hotel.

About the Role

This is an exciting opportunity to become part of our community of diverse backgrounds and life experiences, where we care about careers and not just jobs. As a Room Service Attendant, you will be responsible for delivering memorable moments and five-star service to our guests and each other.

Main Duties and Responsibilities
  1. Deliver meals and beverages to guest rooms in a timely and professional manner, ensuring the presentation meets standards.
  2. Provide excellent customer service by responding to guest inquiries, addressing special requests, and ensuring overall satisfaction.
  3. To be attentive to all guests and ensure that special requests are delivered.
  4. Set up dining tables in guest rooms, including arranging cutlery, glassware, and condiments, to create an inviting atmosphere.
  5. Maintain cleanliness in service areas, collect used dishes, and ensure that the dining experience remains tidy and pleasant throughout the service.
  6. Stay informed about the menu offerings, including ingredients and preparation methods, to assist guests with recommendations and answer questions.
  7. Communicate any dietary restrictions and special requests from guests to Supervisors or Manager, ensuring their specific needs are met.
Working Hours and Environment

You will be required to work 40 hours per week, on a shift rota. We are a leading hotel in London, with a 5 red star rating, 2 rosettes, and a London Healthy workplace Award by the Mayor of London.

Benefits
  • Salary: £24,024 + service charge.
  • Pension with company contributions.
  • 50% discount in all our restaurants and Spa treatments across our properties.
  • Team member and Friends & Family rates across our properties.
  • Complimentary stay after passing probation.
  • Extensive discounts on our benefits platform.
  • Access to private medical insurance.
  • Interest-free season ticket loan.
  • Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing.
  • Support through development plans, apprenticeships and world-class management development programmes to be the best you can be.
  • Bike to work scheme.
  • Recommend a Friend incentive.
  • Uniforms provided and laundered complimentary.
  • Free meals on duty.
  • Opportunity to join our taskforces to contribute to the business focuses, community and environment.
  • Employee recognition schemes and Social Committee events including gala dinners and much more.


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