Customer Service Representative

3 weeks ago


Glasgow, Glasgow City, United Kingdom FMG Repair Services Full time
About the Role

We are seeking an experienced Customer Service Advisor to join our team at FMG Repair Services in Glasgow. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of care and attention.

Key Responsibilities
  • Booking customer cars in for repair/attention and preparing job cards
  • Providing vehicle progress reports to customers and arranging courtesy cars
  • Dealing with financial transactions, including banking/security arrangements and payment of excesses on insurance policies
  • Liaising with customers, bodyshops, and third parties to ensure an excellent customer experience
Requirements

To be successful in this role, you will need:

  • Experience of working in a fast-paced customer-facing role within the automotive industry
  • A professional appearance and a customer-focused mentality
  • IT literacy and problem-solving skills
  • The ability to identify and support development of retail sales opportunities
  • A full UK driving licence
What We Offer

We offer a fantastic basic salary, plus uncapped monthly bonus schemes and guaranteed average bonus when you're on holiday. You'll also enjoy additional benefits, including:

  • Free life assurance (x2 your basic salary)
  • Exclusive employee vehicle-leasing schemes
  • Pension and save-as-you-earn share scheme
  • Benefits App with retailer discounts and cashback deals
  • Well-being services, including 24/7 GP service, mental health support, and physiotherapy
  • Wagestream for financial wellbeing and control over your pay
About FMG Repair Services

We're part of ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We're committed to being at the cutting edge of the industry, investing in EV capabilities, workshops, and training centres. Join us and be part of something bigger



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