Customer Service Lead

2 days ago


Birmingham, Birmingham, United Kingdom Lidl Full time

Job Title: Customer Service Lead

This is a unique opportunity to join Lidl's Moseley Road store (GB1463) team as a Store Operations Manager in Birmingham. With a focus on delivering exceptional customer experiences, you will play a crucial role in driving sales growth and improving overall store performance.

Key Responsibilities:
  • Leading and motivating the team to meet sales targets and improve customer satisfaction
  • Developing and implementing strategies to drive sales growth and improve operational efficiency
  • Managing the store's day-to-day activities in the absence of the Store Manager
  • Providing top-notch customer service and resolving queries efficiently
  • Maintaining compliance with health and safety regulations and standards
Requirements:
  • At least 3 years of experience in a leadership or supervisory role within the retail industry
  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving skills
  • Ability to work effectively in a fast-paced environment
  • Commitment to delivering high-quality customer experiences
Salary and Benefits:
  • A competitive salary of £40,750 per annum
  • 30-35 days' holiday entitlement (pro rata)
  • In-store discounts and employee benefits
  • Pension plan options
  • Training and development opportunities
About Us:

Lidl is a forward-thinking retailer that prioritizes diversity and inclusion in the workplace.



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