Contract Delivery Manager
1 month ago
As a Contract Delivery Manager at TCR Group, you will play a crucial role in developing strong stakeholder relationships and ensuring contractual governance and reporting obligations are met.
Main Purpose of the Job:To work closely with customers to develop proactive, consistent, and seamless service, ensuring contractual SLA and KPI compliance and supporting operational teams with relevant information.
Key Responsibilities:- Cultivate stakeholder relations and exceed expectations
- Monitor and report SLA/KPI compliance, addressing issues proactively
- Lead performance reviews and identify improvements
- Respond to customer queries and complaints promptly
- Produce performance reports and communicate updates
- Alert commercial team to growth opportunities
- Lead winter resilience communications
- Collaborate on SLA improvement plans
- Ensure compliance with health & safety standards and information protection
- Optimize financial transactions and reporting
- Promote business productivity and efficiency
- Excellent stakeholder management
- Strong data analysis skills
- Excellent verbal and written communication
- Advanced Excel and PowerPoint skills
- Ability to build and maintain relationships
- Proactive team player
- Strong organisational and negotiation skills
- Independent worker within policy and budget limits
- Innovative problem-solving
- Eligible for a valid Airside Pass
- Decision-making: Gathers and evaluates information to make informed decisions.
- Customer Orientation: Anticipates and exceeds customer needs, reinforcing service at all levels.
- Safety Leadership: Promotes safe behaviour and prioritises health and safety.
- Cultural Insight: Adapts to global business environments and diverse cultures.
- Global Acumen: Understands international business trends and impacts.
- High-Impact Communication: Conveys clear, compelling information.
- Collaborative Success: Builds effective working relationships.
- Results-Driven: Sets and achieves high goals, ensuring timely and efficient execution.
- Learning Embrace: Continuously seeks new knowledge and learns from experiences.
- Change Management: Encourages innovative solutions and manages change effectively.
- Structured Problem Solving: Uses techniques to mitigate operational, safety, and financial risks.
- Competitive salary
- 6% employer pension contribution
- 3X Salary Life Assurance
- Health Cash Plan
- Employee Assistance Programme (EAP)
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