Service Delivery Manager

3 weeks ago


Longford, Telford and Wrekin, United Kingdom Bell Integration Full time

About the Role

We are seeking a skilled Service Delivery Manager to join our team at Bell Integration. The successful candidate will be responsible for overseeing the transition, operation, and transformation of services for our prestigious clients.

Key Responsibilities

  • Design and implement services in accordance with the Bell Service Readiness processes.
  • Provide exceptional customer service to ensure client satisfaction and meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
  • Manage relationships with clients, vendors, and internal stakeholders to ensure successful service delivery.
  • Ensure compliance with Service Management processes and procedures.

Requirements

  • 5+ years' experience in service delivery or operations.
  • Strong ITIL exposure with accompanying certification.
  • Excellent communication, presentation, and negotiation skills.


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