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Service Delivery Manager

1 month ago

Longford, Telford and Wrekin, United Kingdom Bell Integration Full time

About the Role

We are seeking a highly skilled Service Delivery Manager to join our team at Bell Integration. As a Service Delivery Manager, you will be responsible for transitioning, operating, and transforming services for our prestigious customers in the UK. You will work closely with our customers to understand their business needs and develop effective service delivery strategies.

Key Responsibilities

  • Design and implement service transition plans in accordance with Bell Service Readiness processes
  • Manage relationships with customers to ensure expectations are met and exceeded
  • Accountable for the delivery of services to customers, ensuring quality and client satisfaction
  • Monitor and report on service financial performance, managing and controlling budgets
  • Develop and implement Continual Service Improvement plans to improve service delivery

Requirements

  • 5+ years' experience in service delivery or operations
  • Strong ITIL exposure with accompanying certified accreditation
  • Excellent communication, presentation, and negotiation skills
  • A track record of developing strong client relationships and improving services

What We Offer

As a Service Delivery Manager at Bell Integration, you will have the opportunity to work with a talented team of professionals and contribute to the delivery of high-quality services to our customers. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.