Head of Service Management

2 weeks ago


London, Greater London, United Kingdom Lockton Companies Full time
A Leader in Client Service

The estimated salary for this role is £70,000 - £90,000 per annum.

About the Position

As a Head of Service Management, you will be responsible for delivering excellent service to clients, giving back to our communities and being a part of our caring culture.

  • You will manage a portfolio of client-facing broking businesses and ensure clients and insurer partners receive optimal levels of service.
  • Utilising your fiduciary knowledge, you will deliver operational and financial benefit to Lockton.
  • You will support the development of IBA strategy and plans.
Key Responsibilities

The successful candidate will have the following key responsibilities:

  1. Producing regular reports to management on key targets, projects and issues.
  2. Developing and maintaining key internal or external relationships.
  3. Escalating issues from IBA that belong in the business units or in technical teams.
Why Choose Lockton?

At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path.



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