Aftersales Service Engineer

2 weeks ago


West Devon, United Kingdom FAAC Group Full time
Job Summary

We are seeking a highly skilled Aftersales Service Engineer to join our team at FAAC Group.

Key Responsibilities
  1. Complete PPM, reactive, and modernization/upgrade call completions, as well as OOH rota duties.
  2. Provide technical support and product modernization recommendations to customers and colleagues.
  3. Conduct door safety checks and investigate door incidents and customer complaints.
  4. Offer a flexible approach to working hours and provide on-site customer support to EQS customers.
  5. Adhere to company processes and procedures, highlighting improvement opportunities.
  6. Deliver customer service and maintain QHSE compliance at all times.
  7. Work as a team player, managing tablet/paperwork, stock, vehicle, uniform, and PPE maintenance.
  8. Comply with customer-specific on-site arrival/pre-work/working/departure processes and procedures, and complete mandatory box tests after all calls.
Requirements
  • BS7036/EN16005 qualification.
  • Previous knowledge and experience of working on automatic doors is highly desirable.
  • English language proficiency and other qualifications, including a full current driving license and CSCS card.


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