Aftersales Consultant

4 days ago


West End, United Kingdom Service Care Solutions Full time
Aftersales Consultant Opportunity

We are seeking an experienced Aftersales Consultant to join our team at Service Care Solutions. As an Aftersales Consultant, you will play a crucial role in ensuring the smooth progression of staircasing and equity loan cases, providing expert advice to homeowners and key stakeholders.

Key Responsibilities:
  • Manage customer enquiries via phone, email, or post, offering professional advice and guidance.
  • Interpret leases and equity mortgages, providing accurate information to customers and stakeholders.
  • Maintain detailed, audit-compliant records and log customer interactions.
  • Ensure all procedures align with staircasing/equity loan policies and anti-money laundering regulations.
  • Prepare and deliver weekly reports on caseload progression, highlighting achievements against targets.
Requirements:
  • Prior experience in a similar Aftersales or Housing role, with a strong understanding of shared ownership and equity loans.
  • Excellent verbal and written communication skills.
  • Proven ability to interpret shared ownership leases and equity mortgages.
  • Experience with IT systems and case management databases.
  • Strong attention to detail and ability to work independently to meet deadlines.
  • Knowledge of FCA and AML regulations with experience in handling financial assessments.
Contract Details:

3 months, with potential to move to a permanent role. The pay range for the role is £24.00 to £26.00 per hour LTD company rate. The PAYE equivalent is £20.46 to £22.17 per hour, inclusive of holiday.


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