Aftersales Service Technician

4 weeks ago


West Devon, United Kingdom FAAC Group Full time
Job Summary

We are seeking a highly skilled Aftersales Service Engineer to join our team at FAAC Group. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  1. Complete PPM, reactive, and modernization/upgrade call completions, as well as OOH rota duty.
  2. Provide customer and colleague technical support and product modernization recommendations.
  3. Conduct door safety checks and investigate door incidents and customer complaints.
  4. Offer a flexible approach to working hours and provide on-site customer support to EQS customers.
  5. Adhere to company processes and procedures and highlight improvement opportunities.
  6. Deliver customer service and maintain QHSE compliance at all times.
  7. Be a team player and manage tablet/paperwork, stock, vehicle, uniform, and PPE maintenance.
  8. Comply with all customer-specific on-site arrival/pre-work/working/departure processes and procedures and complete mandatory box tests after all calls.
Requirements

We require a candidate with previous knowledge and experience of working on automatic doors, as well as a full current driving license and CSCS card.

BS7036/EN16005 qualifications are also essential for this role.



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