Care Coordinator Specialist

21 hours ago

Wokingham, Wokingham, United Kingdom Page Personnel Sales Full time
About the Role

We are seeking a highly skilled Senior Care Coordinator to join our team at Page Personnel Sales. As a Senior Care Coordinator, you will play a key role in the ongoing management of our caseload of packages, ensuring an expert approach to filling packages and the hours of care required.

Key Responsibilities
  • Lead on the management of your caseload of packages, utilizing your in-depth understanding of your area to ensure an expert approach to filling packages and the hours of care required.
  • Schedule a consistent and quality-focused rota of carers for your packages to meet the needs of the client.
  • Utilize our system to report on KPIs such as hours filled, proactively contributing to increasing filled hours of care through carer capacity and/or working with the compliance and talent team.
  • Conduct live call monitoring using bespoke software and be the first point of contact for day-to-day operational requirements of our care colleagues.
  • Conduct phone observations and supervisions with carers, checking in on well-being and performance, and with the support of Seniors and the Operations Manager manage any risks and performance issues.
  • Work closely with the Talent team to review pipelines that will support and fill current and future hours of care.
  • Collaborate with the talent team to jointly schedule the "meet and greet" for new carers and the client, acting as the conduit between the client and carer for a successful placement.
  • Lead on promoting a supportive and collaborative working environment for both the Office Team and your Team of Carers, leading on internal collaboration and effective ways of working with the compliance, training and plans.
  • Act as a point of escalation to the care coordinators with a confident approach in supporting solutions.
  • Take the lead on new care package mobilisations.
  • Motivated by managing a small team of 2 care coordinators, with a coaching management style, ensuring industry and company policies and procedures are followed by the wider team.
Requirements
  • Strong experience gained in a care/health environment, ideally in a senior support or coordination capacity.
  • Strong rota management experience with the ability to provide resourcing solutions to issues.
  • Excellent communication style, with a confident phone approach that develops trust and understanding.
  • Comfortable and confident communicating with customers, their families and other care professionals.
  • Have enthusiasm in busy periods and ability to work in a team.
What We Offer
  • A competitive salary of approximately £28,000 - £35,000 per annum.
  • Regular professional development and training opportunities.

Please note, this role is 5 days office-based with car parking on site.

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