Care Coordinator Specialist

3 hours ago

Wokingham, Wokingham, United Kingdom Page Personnel Sales Full time
{"title": "Senior Care Coordinator", "description": "About the Role

We are seeking a highly skilled and experienced Senior Care Coordinator to join our team at Page Personnel Sales. As a Senior Care Coordinator, you will be responsible for leading the management of care packages, scheduling carers, and ensuring the delivery of high-quality care services.

Key Responsibilities
  • Lead on the ongoing management of care packages, ensuring an expert approach to filling packages and hours of care required.
  • Schedule a consistent and quality-focused rota of carers for packages to meet client needs.
  • Utilize our system to report on KPIs, such as hours filled, and proactively contribute to increasing filled hours of care.
  • Conduct live call monitoring and be the first point of contact for day-to-day operational requirements of our care colleagues.
  • Conduct phone observations and supervisions with carers, checking in on well-being and performance, and manage any risks and performance issues.
  • Work closely with the Talent team to review pipelines that will support and fill current and future hours of care.
  • Collaborate with the Talent team to jointly schedule the "meet and greet" for new carers and clients, and act as the conduit between the client and carer for a successful placement.
  • Lead on promoting a supportive and collaborative working environment for both the Office Team and your Team of Carers.
  • Act as a point of escalation to the care coordinators with a confident approach in supporting solutions.
  • Take the lead on new care package mobilisations.
Requirements
  • Strong experience gained in a care/health environment, ideally in a senior support or coordination capacity.
  • Strong rota management experience with the ability to provide resourcing solutions to issues.
  • Excellent communication style, with a confident phone approach that develops trust and understanding.
  • Comfortable and confident communicating with customers, their families, and other care professionals.
  • Enthusiasm in busy periods and ability to work in a team.
What's on Offer
  • A competitive salary of approximately £28,000 - £35,000 per annum.
  • Regular professional development and training opportunities.

Please note, this role is 5 days office-based with car parking on site.", "company": "Page Personnel Sales"}

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