Technical Account Specialist

4 days ago


Knutsford, Cheshire East, United Kingdom 83zero Full time

83zero is seeking an experienced Technical Account Specialist to join their team. The successful candidate will have a strong background in technical problem-solving and excellent communication skills.

This is an exciting opportunity to participate in the fast-growing cybersecurity market, using your expertise to drive customer growth and satisfaction.

The role involves working closely with 83zero's technical support team to deliver exceptional customer service and ensure seamless product deployment.

You will be trained on 83zero's Web-Application Security product and collaborate with customers to resolve issues, deploy, and utilize the product across various environments.

With a growing customer base, you'll become an expert on the product and provide valuable insights to inform best practices and enhance the product roadmap.

What We Offer:

  • A competitive salary of £60,000 - £80,000 per annum, depending on experience
  • Relocation packages to Knutsford, UK
  • Share options
  • 8% employer pension contribution
  • Life assurance: 4x salary
  • Income protection: full pay for the first 6 months of incapacity followed by 75% of salary plus pension contribution
  • Private medical insurance (Bupa)
  • 25 days holiday plus public holidays
  • Car Scheme/Bike Scheme
  • Continuous personal development
  • Gym access
  • Free lunch by our lovely chefs, social events + much more

Your Responsibilities:

  1. Collaborate with software developers to understand product features and pass on customer insights
  2. Making the most of modern enterprise video communications to engage with customers and ensure they make the best use of our software
  3. Liaise with technical product managers to help prioritize software development work, championing the customer's perspective

Key Skills:

  • Experience working within a DevOps/DevSecOps environment
  • Experience working with Kubernetes
  • Good understanding of Networking protocols, along with exposure to working with routers, switches, and firewalls
  • Desire to learn and continuously develop your skill set


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