Technical Support Specialist

1 month ago


Knutsford, Cheshire East, United Kingdom HCLTech Full time

About Us


HCLTech is a leading global technology company with over 224,000 people across 60 countries.



Job Overview

We are seeking an experienced Technical Support Specialist to join our team. This role will be responsible for providing technical support for desktop computers, applications, and related technology.



Key Responsibilities

  • Provide on-site technical support for staff with desktop computers, applications, and related technology
  • Assist with specification, installation, troubleshooting, and testing of computer systems and peripherals within established standards and guidelines
  • Interact with application software and operating systems to diagnose and resolve incidents and requests
  • Interface with end-users, management, VIPs, and local technical staff
  • Proactively monitor pending tickets and ensure all incidents/requests are met within agreed service targets
  • Perform installs, moves, adds, and changes (IMAC) as required
  • Provide face-to-face end-user support and troubleshoot issues for IT products and services
  • Troubleshoot and resolve hardware and software issues; reimage computers/hard drives on multiple operating systems
  • Accurately test, identify, repair, resolve, and document end-user technical issues regarding desktop support and mobile devices
  • Take ownership of issues through to resolution on all appropriate requests
  • Ensure all key client and HCL processes and procedures are followed
  • Provide hands-and-feet support to another infrastructure support team member
  • Categorize and prioritize end-user support requests and service requests using a customer ticketing system
  • Orient new joiners on EUC systems
  • Recommend and/or perform upgrades on systems (EUC supported devices) to ensure longevity


Requirements

To be successful in this role, you should have:



  • Excellent problem-solving skills and ability to work across all on-site services activities and project-based environments
  • Strong understanding of End User IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphones, and industry-wide operating systems and applications
  • Technical skills in Microsoft Windows desktop operating systems and business productivity applications
  • Detailed understanding of IT infrastructure in a corporate environment – Server/Network/Database/Security
  • Ability to communicate effectively with diverse audiences and stakeholders
  • Excellent written and verbal communication skills
  • Ability to adapt to changing priorities and requirements


What We Offer

As a Technical Support Specialist at HCLTech, you can expect a competitive salary package including:



  • $65,000 - $90,000 per annum, depending on experience
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Access to cutting-edge technology and tools
  • A comprehensive benefits package


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