Operations Planning Specialist

3 weeks ago


Milton Keynes, Milton Keynes, United Kingdom IMSERV EUROPE LIMITED Full time

Operational Planning Analyst

IMServ is a leading energy data management provider in the UK, delivering award-winning services to a wide range of customers.

Purpose of the role:

The main purpose of this role is to support Operational Management in identifying and executing short to long-term plans to maximize operational effectiveness.

  • Review and develop FTE requirements forecasts for BAU operations, and scope additional FTE required for implementation of new services and time-bound projects.
  • Responsible for producing long-term forecasts to assist with recruitment strategies and support financial forecasting processes inline with transition to MHHS.
  • Provision of performance reporting to monitor and manage 3rd party supplier activity, highlighting areas to action.
  • Undertaking analysis to scope new approaches to improve delivery performance within agreed headcount budget.
  • Utilize cyclical performance reporting data to improve operational forecasts and highlight longer-term cost risks and opportunities to operational management.
  • Supporting CEM's in data provision to 3rd party call centers for appointment booking activities.
  • Prepare and distribute reporting packs for 3rd party performance.

Key Skills and Qualifications:

  • Experience in forecasting and planning with a track record of success.
  • Proficiency in planning analysis, modeling techniques, and data interpretation.
  • Excellent verbal and written communication skills, adept at conveying complex data insights to diverse audiences.
  • Good understanding of business operations, market dynamics, and industry trends to drive informed decision-making.
  • Experience of Business Process Outsource Model.
  • Strong knowledge of Microsoft products such as Excel, Access, Word, PowerPoint.
  • Power BI experience desired.

Benefits:

  • 28 days annual leave plus Bank Holidays.
  • Enhanced Salary Sacrifice Pension Contributions.
  • Life Assurance up to 6 X Base Salary.
  • Subsidized Health cover.
  • Subsidized Dental Cover.
  • Contribution towards Eye Tests and Glasses.
  • In Office & Out of Office Social Events.
  • Car Salary Sacrifice Scheme.
  • Retailer Discounts Platform.
  • Employee Assistance Program.

At IMServ, we strive to ensure our people remain happy, competitive, and fulfilled, helping to propel our business forward and ensure we remain customer-centric and competitive.

We are proud to remain the UK's leading and growing energy data collection and meter operations service provider.

We recognize that a balanced workforce encourages collaboration and innovation, promotes entrepreneurship and a feeling of ownership.



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