Store Operations Manager

2 days ago


Richmond, Greater London, United Kingdom ALLSAINTS Full time
Key Responsibilities

Support the brand leader and store manager in managing and motivating the team to deliver an exceptional brand experience to customers.

Lead a team of stylists, coaching and supporting them to succeed and deliver sales targets, as well as exceptional service that makes customers feel amazing.

Oversee and provide leadership and support for stylist team members with first line customer queries, emails, chats, and calls across multiple topics.

Work in partnership with the specialist customer experience team leaders to manage team KPIs and SLAs for online customer support.

Be an expert ambassador for the product, with the knowledge to inspire both in-store and online customers and the team.

Be commercially driven, working with pace to ensure the product is showcased well at all times, and guidelines are followed.

Be accountable for the day-to-day operations of the store, and team deployment will be at the forefront of your daily routine.

Work in conjunction with the management team to enable the store to exceed its targets and KPIs.

Proactively manage people matters such as return to work interviews, liaising with people and culture on specific issues.

Create and implement floor plans and rotas independently, setting the store up for success for the day.

  • Love fashion and be an irresistible ambassador for AllSaints.
  • Have tenacity and belief to succeed, aiming high and setting challenging targets and deadlines for the team.
  • Know the store inside and out, being an active user of all reporting technologies.
  • Have a natural affinity in learning new systems and processes in a digital environment.
  • Be honest, trustworthy, and dependable, living by the brand values.
  • Be a protector of the brand, caring for customers, profit, and product, as well as teams and customer health and safety.
  • Be a confident and hardworking leader, with the team loving to work with and for you.

AllSaints offers comprehensive Health & Wellbeing Benefits, including Medical, Dental, Vision, Flexible Spending Accounts, Commuter & Parking Saving Accounts, and 401(k) Enrollment.

We strive to develop truly diverse teams and create an environment where everyone feels respected, valued, and able to give of their best.

We commit to providing equal opportunities to everyone in our employment and recruitment processes, safeguarding against any form of discrimination.


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