Senior Risk and Operational Control Manager

3 weeks ago

Manchester, United Kingdom Virgin Media Full time

The Senior Risk and Operational Control Manager is responsible for ensuring that operationally the E2E credit proposition consistently delivers good customer outcomes, meets regulatory requirements and adheres to expected service levels.

The role-holder will be pro-active in supervising and identifying enterprise risks related to the delivery of the credit proposition and in determining how those risks should be handled and mitigated.

The role-holder will be committed to embedding control frameworks to ensure that credit upholds the FCA's TCF principles.

Our Culture

We're a diverse, high-performing team that's passionate about delivering great customer outcomes. We're committed to creating a culture that empowers everyone to bring their best selves to work every day.

What We're Looking For

  • Knowledge of the regulatory environment within the UK financial services sector
  • Knowledge of FCA Consumer Duty and how this translates into delivering good customer outcomes
  • Previous experience of working in UK POS finance / Consumer Credit markets
  • Experience in running business risk or conduct risk frameworks within a large organization
  • Proven experience and dedication to ensuring good customer outcomes are delivered across multiple business functions
  • Strong stakeholder management abilities

What's in it for you

We offer a bumper reward package bursting with benefits, and loads of extras you can add if you'd like to. These are designed to support both you and your loved ones, making sure that you're covered no matter what life throws your way.

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