Senior Risk and Operational Control Manager

1 month ago

Manchester, United Kingdom Virgin Media Full time
About the Role

We are seeking a highly skilled Senior Risk and Operational Control Manager to join our team at Virgin Media O2. As a key member of our organization, you will play a critical role in ensuring that our operations consistently deliver good customer outcomes, meet regulatory requirements, and adhere to expected service levels.

Key Responsibilities
  • Supervise and identify enterprise risks related to the delivery of our credit proposition and determine how those risks should be handled and mitigated.
  • Embed control frameworks to ensure that credit upholds the FCA's TCF principles.
  • Develop and implement risk management strategies to mitigate potential risks and ensure compliance with regulatory requirements.
  • Collaborate with cross-functional teams to ensure effective risk management and control frameworks are in place.
  • Provide expert advice and guidance on risk management and control frameworks to senior management and other stakeholders.
Requirements
  • Knowledge of the regulatory environment within the UK financial services sector.
  • Knowledge of FCA Consumer Duty and how this translates into delivering good customer outcomes.
  • Previous experience of working in UK POS finance / Consumer Credit markets.
  • Experience in running business risk or conduct risk frameworks within a large organization.
  • Proven experience and dedication to ensuring good customer outcomes are delivered across multiple business functions.
  • Strong stakeholder management abilities.
What We Offer

As a Senior Risk and Operational Control Manager at Virgin Media O2, you will have the opportunity to work with a diverse and high-performing team, and contribute to the success of our organization. We offer a competitive reward package, including benefits and extras that support both you and your loved ones. Our goal is to create a culture that empowers everyone to bring the best versions of themselves to work each and every day.

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