Senior Risk and Operational Control Manager

4 months ago

Manchester, United Kingdom Virgin Media Full time
The Senior Risk and Operational Control Manager is responsible for ensuring that operationally the E2E credit proposition consistently delivers good customer outcomes, meets regulatory requirements and adheres to expected service levels. The role-holder will be pro-active in supervising and identifying enterprise risks related to the delivery of the credit proposition and in determining how those risks should be handled and mitigated. The role-holder will be committed to embedding control frameworks to ensure that credit upholds the FCA’s TCF principles.
Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an  equal opportunities employer  and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following experience;

Knowledge of the regulatory environment within the UK financial services sector Knowledge of FCA Consumer Duty and how this translates into delivering good customer outcomes Previous experience of working in UK POS finance / Consumer Credit markets Experience in running business risk or conduct risk frameworks within a large organization Proven experience and dedication to ensuring good customer outcomes are delivered across multiple business functions Strong stakeholder management abilities The other stuff we are looking for

We'd also love you to bring;

Understanding of Credit Risk Decisioning outputs and credit decision tree software FCA Consumer Credit Regulation across the full Credit Lifecycle including Collections Experience of working agile/exposure to methodology BI Tools such as Tableau for building meaningful insight Project/Delivery Risk management What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

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