Claims Operations Specialist
2 days ago
We are seeking a skilled Claims Operations Specialist to join our growing claims processing team at Means Resource Talent Solutions Limited in Blackburn, United Kingdom.
The ideal candidate will have experience handling high-volume customer service/telephone queries and possess strong communication skills. They will be responsible for handling calls, support requests, and ensuring customer satisfaction while maintaining a database of customer information.
Main Responsibilities:
- Handling calls, support requests, and ensuring customer satisfaction
- Maintaining a database of customer information
- Escalating inquiries to the appropriate team, when necessary
- Being the point of contact for customers in arrears
- Holding conversations to understand customer needs
- Demonstrating a 'customer first' approach by maintaining high-quality standards on every interaction
- Identifying issues, taking into account personal circumstances
- Problem-solving to reach the right outcome for the customer
Requirements:
- Experience on the phone – incoming and outgoing calls (2 years desirable but not essential)
- Good communication skills – verbal and written
- Basic admin skills – updating claim files and CRM system
- Ability to work as part of a team in a fast-paced environment
- Confident and resilient
- Ability to handle difficult conversations
- Experience in finance/claims/legal sectors desirable but not essential
Estimated Salary: £25,000 - £30,000 per annum based on experience.
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