Claims Operations Specialist

2 days ago


Blackburn, Blackburn with Darwen, United Kingdom Means Resource Talent Solutions Limited Full time
Job Description

We are seeking a skilled Claims Operations Specialist to join our growing claims processing team at Means Resource Talent Solutions Limited in Blackburn, United Kingdom.

The ideal candidate will have experience handling high-volume customer service/telephone queries and possess strong communication skills. They will be responsible for handling calls, support requests, and ensuring customer satisfaction while maintaining a database of customer information.

Main Responsibilities:

  • Handling calls, support requests, and ensuring customer satisfaction
  • Maintaining a database of customer information
  • Escalating inquiries to the appropriate team, when necessary
  • Being the point of contact for customers in arrears
  • Holding conversations to understand customer needs
  • Demonstrating a 'customer first' approach by maintaining high-quality standards on every interaction
  • Identifying issues, taking into account personal circumstances
  • Problem-solving to reach the right outcome for the customer

Requirements:

  • Experience on the phone – incoming and outgoing calls (2 years desirable but not essential)
  • Good communication skills – verbal and written
  • Basic admin skills – updating claim files and CRM system
  • Ability to work as part of a team in a fast-paced environment
  • Confident and resilient
  • Ability to handle difficult conversations
  • Experience in finance/claims/legal sectors desirable but not essential

Estimated Salary: £25,000 - £30,000 per annum based on experience.



  • Blackburn, Blackburn with Darwen, United Kingdom Jobbankentrepreneur Full time

    Job Title: Accident Claim SpecialistWe are seeking an experienced Accident Claim Specialist to join our team at Jobbankentrepreneur. As a key member of our pre-litigation team, you will be responsible for managing a caseload of Road Traffic Accident (RTA) personal injury claims from initial instruction through to settlement.The ideal candidate will have...


  • Blackburn, Blackburn with Darwen, United Kingdom QED Legal LLP Full time

    Company OverviewQED Legal LLP is a dynamic, certified practice specialising in personal injury. With its rapid expansion across Lancashire, the firm is seeking an experienced Financial Claims Specialist to join the Blackburn office. 2+ Years in Credit HireHandling a caseload of filesSmall to fast-track filesMOJ/OIC Portal claimsMulti track files...


  • Blackburn, Blackburn with Darwen, United Kingdom Douglas Scott Legal Recruitment Full time

    Job OverviewWe are seeking an experienced Solicitor to join our team as a Military Claims Specialist. This role will involve managing a caseload of complex military claims, including those against the Ministry of Defence.The ideal candidate will have a strong understanding of litigation in personal injury, specifically military claims, and experience in...

  • RTA Claims Specialist

    2 weeks ago


    Blackburn, Blackburn with Darwen, United Kingdom Jobbankentrepreneur Full time

    Role Summary: We are looking for a skilled RTA Claims Specialist to join our team at Jobbankentrepreneur. The successful candidate will be responsible for managing a caseload of RTA personal injury claims from initial instruction through to settlement.Main Responsibilities:Manage a caseload of pre-litigated RTA personal injury claims, ensuring timely...


  • Blackburn, Blackburn with Darwen, United Kingdom Douglas Scott Legal Recruitment Full time

    Job Title: Military Injury Claims Specialist**Location:** Not specified in the job description.**Estimated Salary:** £60,000 - £80,000 per annum based on industry standards for a solicitor with 3-5 years of PQE and experience in complex claims against the Ministry of Defence.About the Role:We are seeking an experienced Advocacy Solicitor to join our team...


  • Blackburn, Blackburn with Darwen, United Kingdom Means Resource Talent Solutions Limited Full time

    Job Title: Claims Resolution SpecialistAbout UsAt Means Resource Talent Solutions Limited, we strive for excellence in legal services. Our team of experts is dedicated to delivering top-notch solutions to our clients.As a Claims Resolution Specialist, you will play a crucial role in supporting our consumer claims teams. Your primary responsibilities will...


  • Blackburn, Blackburn with Darwen, United Kingdom Jobbankentrepreneur Full time

    We are currently seeking an Advanced Medical Claims Specialist to join our team at Jobbankentrepreneur in Lancashire. As a qualified solicitor with a specialization in clinical negligence law, you will play a pivotal role in delivering high-quality legal services to our clients.Responsibilities and Duties:This position requires the ability to manage multiple...


  • Blackburn, Blackburn with Darwen, United Kingdom Means Resource Talent Solutions Limited Full time

    Means Resource Talent Solutions LimitedA leading solicitor's firm based in Blackburn is seeking a skilled Claims Resolution Specialist to join their growing claims processing team. The successful candidate will have proven experience in handling high-volume customer service/telephone queries, maintaining high-quality standards on every interaction and...


  • Blackburn, Blackburn with Darwen, United Kingdom Jobbankentrepreneur Full time

    Job SummaryWe are seeking an experienced Industrial Deafness Claims Specialist to join our team at Jobbankentrepreneur.This role involves managing a caseload of industrial deafness claims, including assessment, strategy development, and preparation for court or settlement. The successful candidate will be responsible for conducting thorough investigations...


  • Blackburn, Blackburn with Darwen, United Kingdom Jobbankentrepreneur Full time

    About the Role:We are looking for a knowledgeable and experienced Noise Exposure Claims Specialist to join our legal team at Jobbankentrepreneur. The successful candidate will have a proven track record of successfully managing claims and achieving settlements for clients.This role involves managing a caseload from initial client consultation through to...

  • Claims Manager

    24 hours ago


    Blackburn, Blackburn with Darwen, United Kingdom SYN Solutions Ltd Full time

    At SYN Solutions Ltd, we are seeking an experienced Claims Manager to join our thriving RTA department in Blackburn. This is a fantastic opportunity for a Personal Injury Specialist to lead and manage a diverse caseload of personal injury claims.About the Role:Job SummaryWe are looking for a highly skilled and motivated individual to fill this key role. The...


  • Blackburn, Blackburn with Darwen, United Kingdom Jobbankentrepreneur Full time

    Job Title: Industrial Deafness Claims SpecialistAbout the Role:We are seeking an experienced Paralegal to join our team at Jobbankentrepreneur, specializing in industrial deafness claims. As a key member of our legal department, you will assist solicitors with case preparation, client communication, document management, and research to ensure smooth case...


  • Blackburn, Blackburn with Darwen, United Kingdom SYN Solutions Ltd Full time

    Job Title: Road Traffic Accident Claims SpecialistSYN Solutions Ltd in Blackburn is seeking an experienced Pre-Litigation Executive to join its team. This role offers a balance of office and remote working, providing flexibility and professional growth opportunities.About the RoleExpertise in road traffic accident claims is essential for this position.We are...


  • Blackburn, Blackburn with Darwen, United Kingdom QED Legal Full time

    About QED LegalWe are a reputable regional law firm in Greater Manchester, certified as a Training Contract Provider. Our team is seeking an ambitious and experienced Senior Motor Accident Claims Specialist to join us.This role offers the opportunity for legal professionals to take the next step in their career and work with a progressive law firm. As a...


  • Blackburn, Blackburn with Darwen, United Kingdom Jobbankentrepreneur Full time

    Jobbankentrepreneur is seeking a skilled Fee Earner to manage a caseload of pre-litigation Industrial Disease work efficiently and effectively. We estimate the salary for this role to be around £50,000 per annum.This position suits an experienced Paralegal/Fee Earner or Legal Executive looking to propel their career in law. The ideal candidate will have...


  • Blackburn, Blackburn with Darwen, United Kingdom SYN Solutions Ltd Full time

    Job Overview:Syn Solutions Ltd is a leading law firm based in Blackburn, seeking a talented individual to join their dynamic team as a RTA Pre-Litigation Executive (Hybrid). This role offers a fantastic balance of office and remote working, providing flexibility and professional growth opportunities.The ideal candidate will have expertise in road traffic...


  • Blackburn, Blackburn with Darwen, United Kingdom Means Resource Talent Solutions Limited Full time

    No Win No Fee Claims HandlerAs a leading solicitor's firm based in the North West, we provide exceptional legal services to clients nationwide. With a team of experienced professionals, we specialise in handling no win no fee claims across various sectors, helping individuals and businesses retrieve compensation for financial mis-selling and consumer...


  • Blackburn, Blackburn with Darwen, United Kingdom Means Resource Talent Solutions Limited Full time

    Are you passionate about delivering excellent customer service? Do you thrive in a fast-paced environment where no two days are the same?We are seeking highly motivated Customer Claims Handlers to join our dynamic team at Means Resource Talent Solutions Limited. As a key member of our claims processing team, you will be responsible for handling incoming and...


  • Blackburn, Blackburn with Darwen, United Kingdom Jobbankentrepreneur Full time

    We are a leading provider of legal services, seeking an Road Traffic Accident Claims Specialist to join our team. With a strong focus on client care, we offer the perfect opportunity for ambitious individuals to take their next step.The ideal candidate will have experience of handling road traffic accident claims, excellent communication and written skills,...

  • Litigation Executive

    20 hours ago


    Blackburn, Blackburn with Darwen, United Kingdom SYN Solutions Ltd Full time

    Job Description: Litigation Executive - Personal Injury Claims SpecialistAbout Us:SYN Solutions Ltd is a leading law firm seeking a skilled Litigation Executive to join our team.Job Summary:We require an experienced Litigation Executive with expertise in personal injury claims to manage a diverse caseload and provide expert advice to clients.Key...