Claims Resolution Specialist
2 days ago
A leading solicitor's firm based in Blackburn is seeking a skilled Claims Resolution Specialist to join their growing claims processing team. The successful candidate will have proven experience in handling high-volume customer service/telephone queries, maintaining high-quality standards on every interaction and demonstrating a "customer first" approach.
The ideal candidate will be responsible for:
- Handling calls, support requests and ensuring customer satisfaction
- Maintaining a database of customer information
- Evaluating inquiries and escalating them to the appropriate team when necessary
- Serving as the primary point of contact for customers in arrears
Requirements:
- Experience on the phone – incoming and outgoing calls (2 years desirable but not essential)
- Good communication skills – verbal and written
- Basic administrative skills – updating claim files and CRM system
- Ability to work as part of a team in a fast-paced environment
Benefits:
- Company pension scheme
This is a 9-5.30, 5-day-a-week position located in the Blackburn office with an estimated salary of £25,000 - £35,000 per annum depending on experience.
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Claims Resolution Specialist
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