Claims Resolution Specialist

2 days ago


Blackburn, Blackburn with Darwen, United Kingdom Means Resource Talent Solutions Limited Full time
Means Resource Talent Solutions Limited
A leading solicitor's firm based in Blackburn is seeking a skilled Claims Resolution Specialist to join their growing claims processing team. The successful candidate will have proven experience in handling high-volume customer service/telephone queries, maintaining high-quality standards on every interaction and demonstrating a "customer first" approach.

The ideal candidate will be responsible for:
  • Handling calls, support requests and ensuring customer satisfaction
  • Maintaining a database of customer information
  • Evaluating inquiries and escalating them to the appropriate team when necessary
  • Serving as the primary point of contact for customers in arrears

Requirements:
  • Experience on the phone – incoming and outgoing calls (2 years desirable but not essential)
  • Good communication skills – verbal and written
  • Basic administrative skills – updating claim files and CRM system
  • Ability to work as part of a team in a fast-paced environment

Benefits:
  • Company pension scheme

This is a 9-5.30, 5-day-a-week position located in the Blackburn office with an estimated salary of £25,000 - £35,000 per annum depending on experience.

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