Claims Processing Specialist

2 days ago


Blackburn, Blackburn with Darwen, United Kingdom Means Resource Talent Solutions Limited Full time
No Win No Fee Claims Handler

As a leading solicitor's firm based in the North West, we provide exceptional legal services to clients nationwide. With a team of experienced professionals, we specialise in handling no win no fee claims across various sectors, helping individuals and businesses retrieve compensation for financial mis-selling and consumer issues.

This role involves working as part of our growing claims processing team, handling high-volume customer service/telephone queries. We require an individual with proven experience in this field and the ability to maintain high-quality standards on every interaction.

Main Responsibilities:
  1. Process customer calls and support requests to achieve customer satisfaction
  2. Update and maintain customer information databases
  3. Evaluate inquiries and refer them to the relevant team members when necessary
  4. Act as the primary point of contact for customers in arrears
  5. Engage in conversations to understand customer needs
  6. Demonstrate a "customer first" approach by maintaining high-quality standards on every interaction
  7. Identify and address customer issues, considering their personal circumstances
  8. Resolve customer complaints through problem-solving
Requirements:
  • Proven experience in handling phone calls and customer interactions (2 years desired)
  • Effective communication skills – verbal and written
  • Basic administrative skills – updating claim files and CRM systems
  • Able to work as part of a team in a fast-paced environment
  • Confident and resilient individual with excellent communication skills
  • Desirable: Experience in finance/claims/legal sectors
Benefits:
  • Pension scheme provided (£7,800 annually)

This position offers a competitive salary range of £24,200 - £29,400 per year, dependent on experience.



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