Digital Transformation Lead

1 week ago


Leicester, Leicester, United Kingdom Hastings Direct Full time
About the Role

We are seeking a seasoned Team Leader to spearhead our digital transformation initiatives, focusing on delivering exceptional customer experiences and driving business growth.

This leadership role involves:

  • Leading a team in achieving quality and customer outcomes
  • Embedding coaching and performance management practices within the team
  • Fostering an environment that encourages collaboration and innovation
  • Implementing a high-touch case handling approach to reduce inbound contact
  • Celebrating success and recognizing individual contributions
  • Maintaining accountability for minimizing customer effort when making claims

To succeed in this position, you will need:

  • Demonstrated leadership and coaching experience, preferably in the insurance sector
  • A track record of building high levels of engagement and delivering exceptional customer service
What We Offer
  • An attractive salary based on experience (£60,000 - £80,000 per annum)
  • Flexible working arrangements, including hybrid office and remote work options
  • A competitive bonus scheme tied to individual and company performance
  • A comprehensive wellbeing package, including physical and mental health support
  • Pension contribution match up to 10% and award-winning benefits


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