Digital Transformation Lead
1 week ago
We are seeking a seasoned Team Leader to spearhead our digital transformation initiatives, focusing on delivering exceptional customer experiences and driving business growth.
This leadership role involves:
- Leading a team in achieving quality and customer outcomes
- Embedding coaching and performance management practices within the team
- Fostering an environment that encourages collaboration and innovation
- Implementing a high-touch case handling approach to reduce inbound contact
- Celebrating success and recognizing individual contributions
- Maintaining accountability for minimizing customer effort when making claims
To succeed in this position, you will need:
- Demonstrated leadership and coaching experience, preferably in the insurance sector
- A track record of building high levels of engagement and delivering exceptional customer service
- An attractive salary based on experience (£60,000 - £80,000 per annum)
- Flexible working arrangements, including hybrid office and remote work options
- A competitive bonus scheme tied to individual and company performance
- A comprehensive wellbeing package, including physical and mental health support
- Pension contribution match up to 10% and award-winning benefits
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Digital Transformation Lead
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