Senior Patient Referral Coordinator
5 days ago
We are seeking an experienced and enthusiastic Patient Referral Administrator to join our team at the National Gender Dysphoria National Referral Support Service (GDNRSS). As a key member of our team, you will play a vital role in delivering an effective and competent level of administrative support to our service, promoting good customer service and effective working relationships.
Main Responsibilities- Receive and process referrals for patients on the NHS Gender Dysphoria pathway, ensuring accurate and timely data entry into our systems.
- Manage correspondence and maintain data on our systems, adhering to strict confidentiality and data protection standards.
- Provide excellent customer service to patients, clinicians, and colleagues, responding to queries and concerns in a sensitive and professional manner.
- Work collaboratively with our team to manage telephone calls and emails, ensuring a flexible and adaptable approach to meet various deadlines and targets.
- Contribute to the production of accurate and professional reports to enable the monitoring of service Key Performance Indicators.
We are a multi-award-winning organisation that values diversity and promotes an inclusive workplace. We believe in investing in our people and providing opportunities for growth and development. As a member of our team, you will have access to a range of benefits, including a competitive salary, annual leave entitlement, and opportunities for training and development.
Requirements- Relevant administrative experience, preferably in a healthcare environment.
- Excellent communication and customer service skills, with the ability to work effectively in a team.
- Proven ability to maintain confidentiality and adhere to data protection standards.
- Strong problem-solving skills and ability to work under pressure.
- Ability to work flexibly and adapt to changing priorities.
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