Resident Engagement Specialist
8 hours ago
- Deliver exceptional customer service and resident engagement
- Consistently meet the Moda service standard for residents and visitors
- Reply to resident queries and meet response times
- Provide informed and accurate information to residents face-to-face or via phone
- Be the first point of contact for enquiry receipt and acknowledgement, then carry out enquiry progression/follow-up
- Take room enquiries/viewings, gathering necessary information for leasing
- Manage parcels (taking, issuing, and app notifications)
- Promote resident events and engagement strategies (e.g., surveys)
- Communicate in line with brand values
- Implement Visitor Management strategy
- Establish and maintain relationships with residents to understand their needs
- Follow and utilise the complaints procedure
- Manage resident moves-out (fob reprogramming, post box key collection)
- Escalate emergencies or incidents
- Report H&S matters to CSM/GM
- Maintain Health & Safety compliance
- Keep front desk sign-out records up-to-date
- Access control programming
- Support Fire Marshall or evacuation management
- Sign suppliers/contractors/third-party visitors in/out of front-of-house
- Ensure building security at all times
- Report maintenance issues in the building/apartments/common areas
- Keep residents updated on maintenance items reported
- Liaise with FM teams
- Support marketing and lease-up, including viewings if required
- Awareness of amenity T&Cs
- Assist with organizing on-site events
- Knowledge of local attractions and destinations (further training provided)
- Perform ad-hoc administrative tasks
- CCTV monitoring
For this exciting role, we estimate the salary to be around £25,000 - £30,000 per annum, depending on experience.
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Resident Support Specialist
2 weeks ago
Brighton, Brighton and Hove, United Kingdom Barchester Healthcare Ltd Full timeOverview of ResponsibilitiesAs a Resident Support Specialist at Barchester care home, your primary responsibility will be to provide comprehensive nursing care to our residents.This includes assessing residents' physical and emotional needs, developing and implementing individualized care plans, and collaborating with other healthcare professionals to ensure...
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Community Engagement Coordinator
3 weeks ago
Brighton, Brighton and Hove, United Kingdom United Living Group Full timeUnited Living Group is seeking a skilled Community Engagement Coordinator to join our team. In this role, you will be responsible for promoting and delivering exceptional customer care to all residents, ensuring strong communication links exist between the resident, the client, the call centre, and the operational team.The estimated salary for this position...
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Player Engagement Specialist
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Brighton, Brighton and Hove, United Kingdom 2K Full timeAbout the PositionWe are seeking a Player Engagement Specialist to join our team and help create an immersive gaming experience for our players. As a key member of our development team, you will be responsible for designing and quality-assuring the game's Player systems and features from prototype to shipping.The successful candidate will have a passion for...
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Vulnerable Homeless People Care Specialist
11 hours ago
Brighton, Brighton and Hove, United Kingdom Brighton & Hove City Council Full timeWe are seeking a highly motivated and compassionate individual to join our team as a Vulnerable Homeless People Care Specialist. In this rewarding role, you will work closely with residents to provide tailored support and guidance to help them overcome challenges and achieve their full potential.As a key member of our team, you will be responsible for...
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Dementia Care Specialist Manager
3 weeks ago
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Care and Support Specialist
7 days ago
Brighton, Brighton and Hove, United Kingdom Aged Care Resumes Full timeWe are looking for a highly motivated Care and Support Specialist to join our team at South Brighton. As a skilled and experienced Hospitality Assistant, you will be responsible for providing exceptional care and support to our residents.Job Overview:This is an excellent opportunity to work in a dynamic and supportive team environment, where you will have...
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Transport Support Specialist
11 hours ago
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Personal Care Specialist
4 weeks ago
Brighton, Brighton and Hove, United Kingdom Gold Care Homes Full timeAbout Gold Care Homes:We pride ourselves on creating a warm and welcoming environment where our residents feel safe, valued, and cared for. Our team is passionate about delivering high-quality, person-centered care that meets the unique needs of each individual. As a leading provider of care services, we are committed to excellence in everything we do.Role...
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Customer Care Specialist
3 weeks ago
Brighton, Brighton and Hove, United Kingdom United Living Group Full timeAt United Living Group, we are seeking a highly skilled Customer Care Specialist to join our team. As a valued member of our organization, you will play a crucial role in promoting and delivering exceptional customer care to all residents, ensuring strong communication links exist between the resident, the client, the call centre, and the operational...
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Global Spanish Language Specialist
4 weeks ago
Brighton, Brighton and Hove, United Kingdom Wayman Group Full timeWe are seeking a highly motivated and experienced Global Spanish Language Specialist to join our team at Wayman Education in Brighton. As a key member of our staff, you will play a vital role in nurturing students' linguistic abilities and fostering an appreciation for Hispanic culture.The ideal candidate will have Qualified Teacher Status (QTS) or...
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Residential Care Specialist
3 weeks ago
Brighton, Brighton and Hove, United Kingdom Jewish Family & Children's Service Full timeWe are seeking a Residential Specialist/Direct Care to work with individuals with intellectual/developmental disabilities and psychiatric needs in community residential settings.The ideal candidate will be a compassionate and organized professional committed to providing supportive care and promoting the independence and community integration of our...
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Moda Living Ambassador
6 hours ago
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Customer Service Representative
10 hours ago
Brighton, Brighton and Hove, United Kingdom Moda Living Ltd Full timeJob Title: Resident Night AmbassadorWe are seeking a highly motivated and enthusiastic Resident Night Ambassador to join our team at Moda Living Ltd. This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and resident engagement.
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Site Maintenance Specialist
3 weeks ago
Brighton, Brighton and Hove, United Kingdom Moda Living Ltd Full timeJob Title: Site Maintenance SpecialistEstimated Salary: £32,000 - £38,000 per annumModa Living Ltd is a leading provider of residential properties, and we are seeking a highly skilled Maintenance and Facilities Coordinator to join our team.The ideal candidate will have experience in maintenance, painting, and joinery, as well as excellent communication and...
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Building Community Liaison
3 weeks ago
Brighton, Brighton and Hove, United Kingdom PropertyWeek4Jobs Full timeAbout Our Company: PropertyWeek4Jobs is the UK's leading property management company, dedicated to delivering exceptional service to our customers. Our team is passionate about creating welcoming communities where people can thrive.Your Role:We are seeking an experienced Community Development Executive to join our team, contributing to the success of our...
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Residential Dining Specialist
12 hours ago
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Compassionate Care Associate
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Brighton, Brighton and Hove, United Kingdom Gold Care Homes Full timeAbout Gold Care Homes">We offer a warm and welcoming environment for residents, where our compassionate team provides person-centered care with dignity and respect.">As a Care and Support Specialist, you will be responsible for providing essential day-to-day support to our residents, including personal care, meals, and activities.">Key responsibilities...
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Healthcare Specialist
3 weeks ago
Brighton, Brighton and Hove, United Kingdom Gold Care Homes Full timeAbout Our Home:Sycamore Court, a purpose-built haven for 41 cherished residents, stands as a beacon of personalized care and warmth. With three floors tailored to unique care needs, every corner is designed with heart.Our mission is to enhance the lives of residents by providing the highest quality of care and services, striving for excellence. We are...
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Residential Operations Coordinator
3 weeks ago
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Care Support Worker
4 weeks ago
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