Resident Engagement Specialist

8 hours ago


Brighton, Brighton and Hove, United Kingdom Moda Living Ltd Full time
Key Responsibilities:
  1. Deliver exceptional customer service and resident engagement
  2. Consistently meet the Moda service standard for residents and visitors
  3. Reply to resident queries and meet response times
  4. Provide informed and accurate information to residents face-to-face or via phone
  5. Be the first point of contact for enquiry receipt and acknowledgement, then carry out enquiry progression/follow-up
  6. Take room enquiries/viewings, gathering necessary information for leasing
  7. Manage parcels (taking, issuing, and app notifications)
  8. Promote resident events and engagement strategies (e.g., surveys)
  9. Communicate in line with brand values
  10. Implement Visitor Management strategy
  11. Establish and maintain relationships with residents to understand their needs
  12. Follow and utilise the complaints procedure
  13. Manage resident moves-out (fob reprogramming, post box key collection)
  14. Escalate emergencies or incidents
  15. Report H&S matters to CSM/GM
  16. Maintain Health & Safety compliance
  17. Keep front desk sign-out records up-to-date
  18. Access control programming
  19. Support Fire Marshall or evacuation management
  20. Sign suppliers/contractors/third-party visitors in/out of front-of-house
  21. Ensure building security at all times
  22. Report maintenance issues in the building/apartments/common areas
  23. Keep residents updated on maintenance items reported
  24. Liaise with FM teams
  25. Support marketing and lease-up, including viewings if required
  26. Awareness of amenity T&Cs
  27. Assist with organizing on-site events
  28. Knowledge of local attractions and destinations (further training provided)
  29. Perform ad-hoc administrative tasks
  30. CCTV monitoring

For this exciting role, we estimate the salary to be around £25,000 - £30,000 per annum, depending on experience.



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