Community Engagement Coordinator

1 month ago


Brighton, Brighton and Hove, United Kingdom United Living Group Full time

United Living Group is seeking a skilled Community Engagement Coordinator to join our team. In this role, you will be responsible for promoting and delivering exceptional customer care to all residents, ensuring strong communication links exist between the resident, the client, the call centre, and the operational team.

The estimated salary for this position is £30,000 - £40,000 per annum, depending on experience.

Key Accountabilities:
  • Engage with Residents: Engage with residents to promote and deliver exceptional customer care, ensuring strong communication links exist between the resident, the client, the call centre, and the operational team.
  • Service Monitoring: Assist in the monitoring, evaluation, and control of service performance.
  • Complaint Resolution: Resolve any escalated complaints and ensure that an effective Complaints and Customer Care Procedure are in place.
  • Training and Development: Carry out product training with residents as appropriate.
  • Team Collaboration: Work closely with the wider team to ensure that contract requirements and Key Performance Indicators are achieved.


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