Patient Liaison Officer

2 days ago


Dorking, Surrey, United Kingdom Practice Plus Group Full time

About the Position

As a Patient Liaison Officer with Practice Plus Group, you will play a crucial role in connecting patients with the right healthcare services. This is a challenging yet rewarding position that requires strong communication skills, empathy, and attention to detail.

Our team uses the NHS Pathways system to direct patients to the most suitable care, and as a Patient Liaison Officer, you will learn how to navigate this system effectively. You will handle non-emergency calls, working closely with healthcare professionals to provide the best possible care for patients.

We offer comprehensive training to ensure you have the skills and knowledge needed to excel in this role. Our training program includes assessments and hands-on experience, allowing you to develop your skills in a supportive and dynamic environment.

Key Responsibilities:

  • Manage calls from patients and healthcare professionals with urgent and non-urgent healthcare needs
  • Direct patients to the service suitable for their needs, using the Pathways System appropriately
  • Capture patient information using computer systems
  • Communicate effectively in a healthcare environment with colleagues as well as callers, and adjust communication to fit their knowledge whilst handling calls with empathy and understanding

Benefits:

  • $35,000 estimated annual salary based on 20 hours/week (£14.45/hour)
  • 25 days' annual leave, increasing with service up to 28 days per year + bank holidays
  • Practice Plus Group benefits including company pension scheme, life assurance, cycle to work scheme, retail discounts, and an employee assistance programme for you and your family


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