Internal Sales Support Representative
4 days ago
Job Title: Internal Sales Support Representative
Job Summary:
We are seeking a highly motivated and organized Internal Sales Support Representative to join our team at Insite Finance. As an Internal Sales Support Representative, you will play a critical role in supporting our sales team by processing customer orders, managing inventory, and providing exceptional customer service.
Key Responsibilities:
- Process and Manage Customer Orders: Process and manage incoming customer orders, pro-forma invoices, and returns in a timely and accurate manner.
- Upsell Products and Identify Opportunities: Identify opportunities to increase sales growth by upselling products and services to customers.
- Develop Strong Customer Relationships: Develop and maintain strong relationships with customers to maximize repeat business and drive sales growth.
- Collaborate with Sales Team: Collaborate closely with the external sales team to drive sales and profitability.
- Meet Sales Targets: Meet personal and team sales targets, as well as set Key Performance Indicators (KPIs).
- Handle Customer Inquiries: Handle customer inquiries, complaints, and provide appropriate solutions in a professional and timely manner.
- Ensure Timely Communication: Ensure timely communication with warehouses for order fulfillment and dispatch.
- Manage Phone Calls and Email Inquiries: Manage incoming phone calls and email inquiries efficiently and effectively.
Requirements:
- Experience: 1-2 years' experience in a busy office environment, preferably in internal sales or customer service.
- Skills: Strong people skills, results-driven mindset, excellent communication skills, both written and verbal, customer-focused, and ability to adapt to different situations.
- Education: High school diploma or equivalent required.
- Software Skills: Proficient in Microsoft Office and quick to learn new systems.
- Work Environment: Monday to Friday, 9am-5pm, with occasional overtime as needed.
What We Offer:
- Competitive Salary: £26-28,000 per annum.
- Bonus Scheme: Great bonus scheme.
- Annual Leave: 25 days annual leave plus statutory holidays.
- Pension Scheme: Company pension scheme.
- Free Car Parking: Free car parking.
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