Customer Service Representative
1 week ago
Job Summary
We are seeking a highly organized and detail-oriented Sales Order Coordinator to join our team at Insite Public Practice Recruitment Limited. As a Sales Order Coordinator, you will be responsible for coordinating all new orders and ensuring a smooth process from order processing to stock and delivery.
Key Responsibilities
- Process incoming orders and confirm prices, stock availability, and deliveries
- Raise quotations when requested and identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customers and the external sales team through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods and tools
- Meet personal and customer service team KPIs and targets
- Handle customer complaints, providing appropriate solutions and alternatives
- Keep records of customer interactions and liaise with 3PL warehouses to ensure correct information is sent for orders to be fulfilled correctly and on time
Requirements and Skills
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication skills and ability to multi-task, prioritize, and manage time effectively
- Used to working in a busy office environment (2 to 3 years experience) and highly computer literate
- Good working knowledge of Microsoft Office and a strong team player
- Flexible and keen to learn
What We Offer
- Base salary £28,000 per annum
- Company pension
- Great bonus of up to 20% per year
- 25 days holiday per year + statutory holidays
- Car parking provided
- Office based Mon-Fri 9am-5pm
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