Marketing Operations Manager

4 weeks ago


Solihull, Solihull, United Kingdom Pro1 Recruitment Ltd Full time
Campaign Manager Job Description

Pro1 Recruitment Ltd is seeking a skilled Campaign Manager to join their team. As a key member of the team, you will be responsible for bridging the gap between clients and the sales floor. Your expertise will be utilized to encourage the Training Department to facilitate targets for clients, following KPIs discussed and set with the Operations Director.

Daily Responsibilities:
* Daily meetings with Trainer, Ops Director, and Client Liaison Manager
* Review Warms and Hots set up for each caller/Campaign for that day and understand if these are where they should be at (min 15 per day set up to call)
* Floor Training/Elbow Coaching – Following the daily meeting, you will be involved in the actions agreed, which includes sitting with agents and completing the relevant training documents to ensure the agent is hitting required achievements both from a call delivery point of view and usage of Five CRM
* Group Sessions/Training – Campaigns are earmarked for ongoing or ad hoc 'Group Sessions' where all telemarketers briefed on a campaign will join in a call listening session, which you can manage and facilitate. During these meetings, a selection of call recordings will be played, and constructive feedback given.

Requirements:
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment
* Experience in sales or marketing operations

What We Offer:
* Competitive annual salary of £27,500
* Opportunity to work with a dynamic team
* Professional development and growth opportunities

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