Service Charge Officer
3 weeks ago
Income Recovery Officer - Service Charge
London Bridge
Up to £33,000
The Hyde Group is seeking a skilled Income Recovery Officer to join its Service Charge Team. As an Income Recovery Officer, you will play a critical role in ensuring the accurate production of service charge statements (estimates and actual) and be the main point of contact for customer enquiries, managing the end-to-end case management process and maintaining regular engagement throughout the service charge cycle.
Key Responsibilities
- Manage service charge enquiries, providing excellent customer-focused service.
- Coordinate end-to-end case management process, including customer contact, investigation, and comprehensive response.
- Produce clear breakdowns and summaries of service charges for customers.
- Proactively contact customers as a key point of contact for any service charge concerns.
- Meet with customers (virtually and face to face), residents associations, etc., to discuss service charges.
- Calculate and produce accurate actual and estimated service charge statements.
Requirements
- Proven experience in service charge calculations and management.
- Strong customer focus with excellent communication and investigation skills.
- Knowledge of financial analysis and reconciliation of transactional cost data.
- Ability to work collaboratively, building relationships with internal teams and departments.
Benefits
- A fantastic pension
- Life assurance
- Great holidays
- An award-winning flexible benefits package
- Volunteering days
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