Service Charge Manager

1 month ago


London, Greater London, United Kingdom Vox Network Consultants Full time
Job Summary

As a Service Charge Manager at Vox Network Consultants, you will be responsible for providing an efficient and effective range of services to Leaseholders and Freeholders within a designated patch. Your key responsibilities will include managing service charge income, identifying leaseholders with serious multiple debts, and creating payment plans to promote the use of Direct Debit and Standing Orders. You will also investigate and process payment transfer requests, refunds, and missing or misallocated payments in accordance with policies and procedures.

Key Responsibilities

  1. Manage service charge income on a patch basis, including personal contact, producing reports, and supporting documents for senior officers and liaison with the mortgage lender, court service, and legal team as necessary.
  2. Identify leaseholders with serious multiple debts at an early stage and make referrals to money/debt advice services.
  3. Agree and create payment plans on customer accounts promoting the use of Direct Debit and Standing Orders.
  4. Investigate and process payment transfer requests, refunds for the movement of credit balances, and missing or misallocated payments in accordance with policies and procedures.
Requirements

  1. Knowledge of service charge collection and arrears recovery action, issues, techniques, and processes.
  2. Knowledge of Law of Property Act 1925.
  3. Working knowledge and application of Leases, covenants, and Leasehold Valuation Tribunal.
  4. Knowledge of Landlord & Tenant Law and the legal processes for managing properties held on long leases.
Contract

This is an initial 6-month ongoing contract with the opportunity to extend. The role requires at least 2-3 days in the office each week, with PAYE via Umbrella.

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