Fire and Security Dispatcher

3 weeks ago


Salford, Salford, United Kingdom Marlowe Fire and Security Full time
Job Title: Fire and Security Dispatcher/Coordinator

We are seeking a highly organized and detail-oriented Fire and Security Dispatcher/Coordinator to join our team at Marlowe Fire and Security. As a key member of our operations team, you will be responsible for coordinating fire and security operations, scheduling, and planning to ensure seamless delivery of our services to our customers.

Key Responsibilities:
  • Coordinate fire and security operations, including scheduling and planning to ensure timely and efficient delivery of services.
  • Monitor and manage fire and security systems, including alarm communications and fire suppression systems.
  • Collaborate with internal teams, including engineering, customer service, and supply chain, to ensure effective communication and coordination.
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Develop and maintain strong relationships with customers, internal teams, and external partners to ensure seamless delivery of services.
  • Contribute to the development and implementation of process improvements to enhance operational efficiency and effectiveness.
Requirements:
  • At least 6-12 months of experience in an office-based environment, preferably in a customer-facing role.
  • Demonstrable experience in a customer service or dispatcher role, with a strong understanding of fire and security operations.
  • Excellent communication and interpersonal skills, with the ability to work effectively with internal and external stakeholders.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Proficiency in Microsoft Excel and other relevant software applications.
What We Offer:
  • A competitive salary and benefits package, including a starting salary of £24,500 per annum, with opportunities for progression and development.
  • A comprehensive training program, including on-the-job training and mentorship, to ensure your success in the role.
  • A dynamic and supportive work environment, with opportunities for professional growth and development.
  • A range of benefits, including free parking, a free gym, and a mental health and well-being scheme.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and organized individual with a passion for fire and security operations, we encourage you to apply for this exciting opportunity.



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